topic Re: Sky go device pin not working in Sky Go

Sky go device pin not working

Gibbo17 — Thu, 07 Sep 2023 16:10:14 GMT

I've seen a few posts on here but no resolution.

Downloaded shows to watch offline on plane.

Get on plane and asks for pin, no idea what this was so can't watch. I've since been online and set up pin and can watch shows without the pin when online.

When I go back offline I can't watch anything as it isn't recognising the pin number.

How do I get round this? Seem to be in an endless loop hole that only allows downloads to work online, which defeats the object!

Please help!

Thanks

Daniel

Re: Sky go device pin not working

caesarome — Thu, 07 Sep 2023 16:11:57 GMT

If you are not in the UK then you can reset your Sky Go pin here:

https://www.sky.com/manage/tv/manage-devices/change-pin

Re: Sky go device pin not working

Gibbo17 — Thu, 07 Sep 2023 16:15:17 GMT

Thanks but I already tried this and still isn't working when I am offline

Re: Sky go device pin not working

caesarome — Thu, 07 Sep 2023 16:17:59 GMT

Have you gone online to watch something first as I should image you will need to do this so that the pin can update on the app.

Re: Sky go device pin not working

Gibbo17 — Thu, 07 Sep 2023 16:19:30 GMT

I have been online yes, still doesn't seem to be updating in the app

Re: Sky go device pin not working

Vikki51 — Tue, 10 Oct 2023 12:54:06 GMT

@Gibbo17

Did you get a resolution to this as I am having exactly the same problem! It seems a lot of people are but I haven't seen a solution to it yet!

Re: Sky go device pin not working

SaqibA — Sat, 13 Jan 2024 10:09:22 GMT

Does anyone have a resolution to this issue. Sky PIN works on the Sky Q box but on the app it says Incorrect PIN

Re: Sky go device pin not working

caesarome — Sat, 13 Jan 2024 10:15:52 GMT

The solution is posted here, your TV pin and Sky Go pin might be different.

@caesarome wrote:

you can reset your Sky Go pin here:

https://www.sky.com/manage/tv/manage-devices/change-pin

Re: Sky go device pin not working

Justme4 — Wed, 28 Aug 2024 17:14:38 GMT

I have just had this problem downloaded stuff to watch in the plane kept asking for the pin wouldn't accept the sky pin. Yet when I was abroad it accepted the pin and let me watch. Why won't it work on the plane?

Re: Sky go device pin not working

BigD1970 — Sun, 22 Sep 2024 16:00:44 GMT

Thank you. Worked perfectly

Re: Sky go device pin not working

Cvy87 — Wed, 02 Oct 2024 18:14:40 GMT

I face the same issue. So annoying.

Re: Sky go device pin not working

caesarome — Wed, 02 Oct 2024 18:29:06 GMT

@Cvy87

Does the reset link I posted earlier not work for you ?

Re: Sky go device pin not working

Pawel1 — Wed, 20 Nov 2024 20:22:38 GMT

No you can't, the link takes you directly to your products and if you click through takes you to the shop. Ridiculous, it's been like that for ages. No one is monitoring this

Re: Sky go device pin not working

caesarome — Wed, 20 Nov 2024 20:28:27 GMT

@Pawel1 wrote:

No you can't, the link takes you directly to your products

@Pawel1

That is because that is an old post you have found as the link has now been changed to this one:

https://www.sky.com/productsettings/tv/parental-controls

Re: Sky go device pin not working

Martinwade — Tue, 25 Mar 2025 16:34:51 GMT

Thank you someone actually knows what there doing ive used the link and updated the pin thanks alot 👍