topic Re: Sky go not working on Xbox Series S - glitching screen in Sky Go

Sky go not working on Xbox Series S - glitching screen

Colin+D+Jones — Mon, 23 Sep 2024 14:44:20 GMT

this screen shows up when loading up the sky go app on Xbox Series S. Sound is coming out as if it isn't glitching but nothing is working

Re: Sky go not working on Xbox Series S - glitching screen

Harry81 — Mon, 23 Sep 2024 16:56:39 GMT

Same, I've restarted my Xbox multiple times which hasn't worked

Sky Go Stuck on Blue Screen On Xbox One

ste64 — Mon, 23 Sep 2024 18:50:39 GMT

Sky go stuck on blue screen on xbox one can still hear audio only done it today not sure what's happened.

Re: Sky Go Stuck on Blue Screen On Xbox One

Shemma24 — Mon, 23 Sep 2024 19:07:02 GMT

My sky go not working on Xbox just blue screen

Re: Sky go not working on Xbox Series S - glitching screen

Hunter3 — Mon, 23 Sep 2024 21:16:58 GMT

Same, mega annoying. I have tried re starting it a few times but no success. I'm hesitant to delete / re install incase it is just a temporary glitch.

Re: Sky go not working on Xbox Series S - glitching screen

Hunter3 — Mon, 23 Sep 2024 21:38:01 GMT

Just performed a delete / re install and it seems to have fixed the issue..

Re: Sky go not working on Xbox Series S - glitching screen

ste64 — Mon, 23 Sep 2024 22:57:44 GMT

Done uninstall and reinstall and is now working properly.

Re: Sky go not working on Xbox Series S - glitching screen

redsmurf6 — Tue, 24 Sep 2024 11:38:55 GMT

Same. Can't watch the cricket!

Re: Sky go not working on Xbox Series S - glitching screen

craigt2014 — Tue, 24 Sep 2024 12:35:44 GMT

Same thing here, my sky go working on phone device but on xbox its showing the same screen with blue squares in. Ive tried to power off and unplug fron wall. Plug back in and power up load sky, still blue squares and sound no picture at all.

Forceclosed app and opened settings deleted cache still problems. Delete the app entirely and cache, after a full removal and re-install the app is most definitely not working.

Looks like sky have messed up again with this epic streaming service.

Sky Go is somewhat **bleep** poor even whe it is working. Its long iverdue some changes.

I have paramount+ i have disney+ i have amazon prime video i use itv x and bbc i player many apps for streaming tv. By far the worst one is sky go.

Stop dicking about with firmware and software and people wont have any issues. Lets see how long i can not use this service for before it is fixed.

Abysmal SKY, for a multi billion pound empire your app is nothing in comparrison to other streaming apps.

Sort it out please

Re: Sky go not working on Xbox Series S - glitching screen

KevNewMedia — Tue, 24 Sep 2024 13:35:30 GMT

Hi Everyone

Thank you for bringing this problem to our attention.

I've passed the information to our development teams for investigation.

I've marked this post as answered, so that everyone see's the most up-to-date update. It doesn't mean that the problem is resolved.

Workaround: As discussed in the thread, reinstalling the app appears to be working temporarily.

Re: Sky go not working on Xbox Series S - glitching screen

James1476 — Tue, 24 Sep 2024 17:04:09 GMT

any update on this as I'm still getting blue screen but can hear the channel??????

Re: Sky go not working on Xbox Series S - glitching screen

Robbie.c — Tue, 24 Sep 2024 17:18:21 GMT

Hi I'm having exactly the same problem on xbox X

Re: Sky go not working on Xbox Series S - glitching screen

caesarome — Tue, 24 Sep 2024 17:27:32 GMT

@Robbie.c

Dod you try what others here have said fixed it for them ?

Re: Sky go not working on Xbox Series S - glitching screen

RobbieB21 — Thu, 26 Sep 2024 18:10:48 GMT

Had the same blue screen issues, but followed this advice and everything now works. Thank you.

Re: Sky go not working on Xbox Series S - glitching screen

Everett1980 — Thu, 26 Sep 2024 19:22:18 GMT

I have tried to install the app but I cannot navigate to enter my email address.

Re: Sky go not working on Xbox Series S - glitching screen

KcTimmy — Sun, 29 Sep 2024 10:35:18 GMT

I had the same problem , uninstalled app , went to Xbox store and sky go app no longer available ?? " Not currently available continue shopping "

Re: Sky go not working on Xbox Series S - glitching screen

KcTimmy — Mon, 30 Sep 2024 13:01:45 GMT

It looks like my Xbox had changed language and location to US. Changed these back to UK and can now see the app , reinstalled and working again .

Re: Sky go not working on Xbox Series S - glitching screen

Frustrated73 — Mon, 30 Sep 2024 21:17:00 GMT

I had the same issue with boxes but could hear the and audio, managed to uninstall and then reinstall app middle of last week and it worked fine, that was up until 2 days ago. I can launch the app but it now comes up with an error on every channel saying "There was a problem streaming this channel, Please select another channel" I'd love too but none of the channels are working!!!!

Re: Sky go not working on Xbox Series S - glitching screen

Chloe-W22 — Tue, 01 Oct 2024 10:16:33 GMT

Hello all,

This thread is getting quite a lot of views so to investigate further would you be able to answer some questions for me please:

Is this only Xbox Series S?
What is the version number of your Sky Go?
Some customers report hearing audio, but some don't, what is your experience?
What are the steps taken to reach this page? Is it simply on the app start up?
Has deleting and reinstalling the app worked for you?

Any help is appreciated!

Re: Sky go not working on Xbox Series S - glitching screen

Dave238 — Tue, 01 Oct 2024 17:40:05 GMT

Not working on my xbox series x, no audio just blue screen of death. Reinstalled app and restarted xbox multiple times. Just doesn't work.