topic Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11. in Sky Go

"Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Fri, 24 Nov 2023 01:42:58 GMT

After suffering over a year with the "Sky Go desktop - error 001" problem and no resolution, this has finally disappeared - unfortunately, only to be replaced with the "Something is wrong. The app wil now quit (1a)" error 😕.

Starting the app, I now first see:

Then this 🤣. I think Sky is trying to tell me something 🤔.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Sat, 25 Nov 2023 11:12:57 GMT

FWIW, the laptop was recently reset and the Sky app was the first app re-installed.

I have just now uninstalled the app, removed the "Sky" and "Sky Go" folders from `AppData\Roaming ", and the "Cisco" folder from "App\Data\LocalLow", rebooted, reinstalled and .....

We still have the same issue.

Oh, and FWIW, the latest version was installed from https://desktopclient.ott.sky.com/skygodesktop/GB/beta/production/23.5.1/SkyGo_beta_23.5.1_gb_production.exe

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Fri, 01 Dec 2023 22:18:48 GMT

Nothing?!?

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

caesarome — Fri, 01 Dec 2023 22:34:57 GMT

This is a customer helps customer forum so I would suggest reporting this to the apps team via this email address - apps@sky.uk

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Sun, 03 Dec 2023 16:30:24 GMT

Wow! I don't think I have ever spoken with a more incompetent support team! I would love to publish the email trail between the apps@sky.uk team and me.

I have asked them four times to just look at this page, but they are just unable to comprehend what to do. To cap it off, the email sent shows a "preview" of this page with the opening paragraph, so they have jumped on the mention of "001" above, which I stated that I had suffered with previously but that it has now disappeared to be replaced by a "1a" error - which was also the title of the email sent to them!!

If they cannot open a web page collectively between them, I do not hold out much hope of them ever helping to resolve this issue.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Sat, 09 Dec 2023 13:24:21 GMT

I have to post this update, if only for others reading this to get some kicks and giggles.

After 5 separate attempts to get the Sky Apps team to simply read this post (which would give them all the information they need), apparently, Sky do NOT allow their own employees to access this website!!! I personally have never heard of such a thing, or perhaps I have lived a very peculiar life, but this says volumes about Sky, unfortuanlly all bad.

We pay Sky over £250 pcm between two households. I think it is time for my feet to vote.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

JimP — Sun, 29 Sep 2024 15:44:00 GMT

Did anyone have a resolution for this error? I have been getting it on two Windows 11 laptopns for several months now

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Sun, 29 Sep 2024 18:10:03 GMT

🤣🤣🤣🤣🤣

I don't think you will get anything from Sky.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

JimP — Mon, 30 Sep 2024 14:08:23 GMT

I fear you are right, I've been told to call their customer servives!

I take it you've just given up trying to get it working then?

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Tue, 01 Oct 2024 06:11:17 GMT

Yep, unfortunately.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

JimP — Wed, 02 Oct 2024 22:46:53 GMT

I've managed to get the issue to go away!!

It seems Sky Go doesn't like something about my ISP, because if I turn on Cloudflare WARP client, which is essentially a proxy server between me and the internet, the constant error messages stop and I can stream once again.

I use YouFibre as my ISP, which has a slightly different architecture to most ISPs in that customers are not directly connected to the internet, have no external IP address, and are essentially just a device on a network being allocated an internal IP from a DHCP server; like any traditional network albeit on a large scale. More ISPs are going to be heading down this route in the coming years, due to the shortage of IP4 addresses and slow switch over to IP6, so Sky really need to sort whatever issue the app has with it.

Cloudflare WARP client is free, so maybe download it and give it a go.

Re: "Something is wrong. The app wil now quit (1a)" error on Windows 11.

Swinster — Thu, 03 Oct 2024 07:58:56 GMT

That is interesting, although, for me, it is related to my local laptop, not my ISP. I have one machine that simply will not work no matter what network it is connected to (even one that uses Sky as an ISP), yet other machines that are connected to the same network are fine.