topic Sky Go Keeps crashing on Windows 10 in Sky Go

Sky Go Keeps crashing on Windows 10

Paul+Hendy — Mon, 30 Sep 2024 13:21:23 GMT

Was working a couple of days ago, but mow when opened it checks for update, ask me to accept cookies, then crashes back to desktop.

Any solutions please ?

Re: Sky Go Keeps crashing on Windows 10

caesarome — Mon, 30 Sep 2024 15:19:36 GMT

Have you done a complete uninstall ?

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

Re: Sky Go Keeps crashing on Windows 10

Paul+Hendy — Mon, 30 Sep 2024 17:19:26 GMT

Thank you for your reply, I have tried all of this multiple times but it still crashes ?