Sky go error message -sorry something went wrong

rayebb — Wed, 25 Sep 2024 16:37:21 GMT

I keep getting the following a error message on my iphone 13 running IOS 18

Sorry something went wrong

Your device needs to be authorised;

Please ensure it's conected to the interenet and try again

i have re installed the skygo app, double checked that the device is registered and ensured that my wifi is working.

i rang Sky customer services 2 weeks ago and went through all the possible faults, etc and she said she would pass my problem to the investigation team, but I kave heard nothing.

skychat is a waste of time with this kind of problem

Please advise

Re: Sky go error message -sorry something went wrong

caesarome — Wed, 25 Sep 2024 18:35:47 GMT

Are you using a VPN because if so it will need disabling.

Re: Sky go error message -sorry something went wrong

rayebb — Wed, 25 Sep 2024 19:20:20 GMT

Great, it is now working.

Thanks

topic Re: Sky go error message -sorry something went wrong in Sky Go

Sky go error message -sorry something went wrong

Re: Sky go error message -sorry something went wrong

Re: Sky go error message -sorry something went wrong