topic Unable to access Sky Go just keep getting “your device needs to be authorised…” in Sky Go https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753805#M138483 <P>Always used to get Sky Go but last couple of months, although I get the TV guide, I am unable to watch or download any programmes I just get the message "your device needs to be authorised...". &nbsp;I have tried all suggestions - delete and reinstate App, turn on/off iPad, turn off VPN, change browser etc but to no avail. Any help much appreciated.</P> Wed, 18 Sep 2024 14:29:35 GMT SoozieG 2024-09-18T14:29:35Z Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753805#M138483 <P>Always used to get Sky Go but last couple of months, although I get the TV guide, I am unable to watch or download any programmes I just get the message "your device needs to be authorised...". &nbsp;I have tried all suggestions - delete and reinstate App, turn on/off iPad, turn off VPN, change browser etc but to no avail. Any help much appreciated.</P> Wed, 18 Sep 2024 14:29:35 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753805#M138483 SoozieG 2024-09-18T14:29:35Z Re: Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753889#M138485 <P>What device is the app installed on ?</P> Wed, 18 Sep 2024 15:45:47 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753889#M138485 caesarome 2024-09-18T15:45:47Z Re: Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753899#M138486 <P>It is an iPad mini 4.</P> Wed, 18 Sep 2024 15:50:19 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753899#M138486 SoozieG 2024-09-18T15:50:19Z Re: Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753911#M138487 <P>Do you have private relay enabled on it ?</P> Wed, 18 Sep 2024 16:05:36 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753911#M138487 caesarome 2024-09-18T16:05:36Z Re: Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753996#M138488 <P>Private relay?</P> Wed, 18 Sep 2024 17:25:57 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4753996#M138488 SoozieG 2024-09-18T17:25:57Z Re: Unable to access Sky Go just keep getting “your device needs to be authorised…” https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4754071#M138490 <P><A href="https://support.apple.com/en-gb/102602" target="_blank">https://support.apple.com/en-gb/102602</A></P> Wed, 18 Sep 2024 18:33:48 GMT https://helpforum.sky.com/t5/Sky-Go/Unable-to-access-Sky-Go-just-keep-getting-your-device-needs-to-be-authorised/m-p/4754071#M138490 caesarome 2024-09-18T18:33:48Z