topic Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working in Sky Go

Try watching a channel on Sky Go on the tablet theres a error code and its not working

Ashley54 — Sat, 07 Sep 2024 13:06:59 GMT

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caesarome — Sat, 07 Sep 2024 15:10:53 GMT

Are you using a VPN by any chance ?

Ashley54 — Sat, 07 Sep 2024 15:23:37 GMT

No and what is VPN?

Annie+UK — Sat, 07 Sep 2024 15:25:46 GMT

Virtual Private Network, the service you use to access content from other countries and to hide your location: https://en.wikipedia.org/wiki/Virtual_private_network

Ashley54 — Sat, 07 Sep 2024 15:34:20 GMT

No just home Internet and sky wifi

caesarome — Sat, 07 Sep 2024 15:34:23 GMT

How long have you been a Sky TV customer because is this a new issue so prior to this it was working ?

Ashley54 — Sat, 07 Sep 2024 15:52:39 GMT

Couple of months it been it this for a couple of days and only on channel works and the other channels doesn't work.

MarkGoldsmith — Sat, 07 Sep 2024 15:59:02 GMT

@Ashley54 are you based in the UK or Ireland?

Ashley54 — Sat, 07 Sep 2024 16:06:55 GMT

in the uk

caesarome — Sat, 07 Sep 2024 16:14:05 GMT

Are you seeing this on everything you are trying to view inclusing live TV, if so is the app connected to a Sky Q box ?

Ashley54 — Sat, 07 Sep 2024 16:17:45 GMT

Accept for bbc one and when clicking on a channel it keeps popping up the same message and also connect to sky Q box

caesarome — Sat, 07 Sep 2024 16:25:39 GMT

Does that message pop up if you go to the settings on the app and turn off the connection to your Sky Q box the try to view channel 106 for example ?