topic Re: Error code 1526 in Sky Go

Error code 1526

NEJG — Fri, 06 Sep 2024 09:49:25 GMT

I can't download some films on my computer.

Re: Error code 1526

caesarome — Fri, 06 Sep 2024 12:21:02 GMT

@NEJG

Do you have Sky Go Extra on your account as this is needed before you are able to download content via the app ?

Re: Error code 1526

NEJG — Fri, 06 Sep 2024 14:40:38 GMT

@caesarome I can download content, there are just some films that give me the error.

Re: Error code 1526

caesarome — Fri, 06 Sep 2024 15:09:43 GMT

@NEJG

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Error code 1526

Lisa-P1987 — Sat, 07 Sep 2024 08:03:55 GMT

Thanks for escalating this. We’ve sent NEJG an invite to chat.