topic Re: My sky go is telling me to contact you with the error code PFE 4001 in Sky Go

My sky go is telling me to contact you with the error code PFE 4001

Stuartmcrae — Wed, 15 May 2024 18:03:01 GMT

My sky go is telling me to contact you with the error code PFE 4001

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Wed, 15 May 2024 18:21:15 GMT

@Stuartmcrae

We are customers here who help each other so you are not talking to Sky.

What device is this happening on ?

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Fri, 06 Sep 2024 07:13:28 GMT

I have the same problem on a windows 10 device. Sky Go starts, but as soon as it tries streaming a channel it gives the error to contact Sky help, which is annoyingly impossible!!!

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Fri, 06 Sep 2024 09:18:23 GMT

@TAdams3369

How long have you been a Sky TV customer and have you left then returned ?

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Fri, 06 Sep 2024 09:49:58 GMT

I have been with Sky for 10+ years

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Fri, 06 Sep 2024 12:19:52 GMT

To confirm you are seeing a 4001 error ?

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Fri, 06 Sep 2024 12:48:26 GMT

Yes, It says something went wrong, please contact Sky customer help and quote the error code: PFE 4001

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Fri, 06 Sep 2024 12:54:39 GMT

@TAdams3369

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Tue, 10 Sep 2024 06:24:59 GMT

I have checked back a few times and have not seen any chat bubble. How long do they normally take to appear?

Thank you

Re: My sky go is telling me to contact you with the error code PFE 4001

Lisa-P1987 — Tue, 10 Sep 2024 09:31:17 GMT

Hi there TAdams3369 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Thu, 12 Sep 2024 09:32:03 GMT

The Sky expert was useless. They did nothing but ask me to provide all my login information several times and give no explanation for the error or how to fix it. I got tired of them asking for more and more login and account details without any useful suggestions and I gave up.

Re: My sky go is telling me to contact you with the error code PFE 4001

Daniel-F — Thu, 12 Sep 2024 10:28:07 GMT

Hi @TAdams3369

It's normal for us to want to verify your identity ahead of accessing your account & troubleshooting your issue. Your feedback however is appreciated 🙂

If you change your mind in future and wish to get more support via our Community Messaging Team, please reach back out on this thread.

Thanks,

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Thu, 12 Sep 2024 10:31:06 GMT

I verified my account at least 3 times and the sky expet failed to give any indication of potential causes of my issue or to even address my issue. It was ridiculous in the extreme!

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Thu, 12 Sep 2024 10:58:29 GMT

I think what happens if they would take the details of your issue and feed it through another team to look into, probably the apps team and when and if they hear back they should then update you.

Re: My sky go is telling me to contact you with the error code PFE 4001

TAdams3369 — Thu, 12 Sep 2024 11:06:05 GMT

I felt like they were just probing me for more login and personal details with no concern for my issue, which to me feel like a scammer or some other fraud. I cannot be the only one having this issue, and I tried to explain that it is not my account because I can use SkyGo on several other devices, just not Windows 10 devices?

Re: My sky go is telling me to contact you with the error code PFE 4001

caesarome — Thu, 12 Sep 2024 11:15:39 GMT

@TAdams3369 wrote:

I felt like they were just probing me for more login and personal details with no concern for my issue,

If you mean your login to the Sky Go app then I think this is reasonable to ask you as I remember a few errors in the past where it turned out it was the password that was causing it so Sky does have to cover everything and anything it could possibly be causing it.