topic Re: Remote record to Sky Q box in Sky Go

Remote record to Sky Q box

LOWEY1970 — Thu, 05 Sep 2024 08:45:34 GMT

Recently upgraded from Sky+ hd to Sky Q.

Not been able to remote record since it was installed. The Sky go app says that it has been sent to the box but there's no recording on the box.

Anybody had this problem and fixed it?

Thanks

Re: Remote record to Sky Q box

caesarome — Thu, 05 Sep 2024 08:54:06 GMT

Did you have a new viewing card sent to you to use with your Sky Q box ?

Re: Remote record to Sky Q box

LOWEY1970 — Thu, 05 Sep 2024 09:00:29 GMT

Yes had a new card with the Sky Q box.

Not had any luck with anyone at Sky able to sort the problem yet.

Re: Remote record to Sky Q box

caesarome — Thu, 05 Sep 2024 09:26:35 GMT

Is your correct viewing card shown here:

https://www.sky.com/myaccount/tv

Re: Remote record to Sky Q box

LOWEY1970 — Thu, 05 Sep 2024 09:53:47 GMT

Yes the viewing card number is correct.

Noticed the Sky+ is showing on my devices though so maybe that

Re: Remote record to Sky Q box

caesarome — Thu, 05 Sep 2024 10:53:07 GMT

@LOWEY1970

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Remote record to Sky Q box

Mr+Flibbles+86 — Thu, 05 Sep 2024 11:32:11 GMT

Thanks for escalating this. We’ve sent an invite to @LOWEY1970 to chat.

Re: Remote record to Sky Q box

LOWEY1970 — Fri, 13 Sep 2024 16:42:11 GMT

Still not got this fixed

Re: Remote record to Sky Q box

caesarome — Fri, 13 Sep 2024 18:27:11 GMT

What were you told on the chat ?

Re: Remote record to Sky Q box

LOWEY1970 — Fri, 13 Sep 2024 18:38:41 GMT

They have managed to get my devices to say I have Sky Q box now instead of Sky + and they've had me resetting this and that but nothing worked so far

Recordings get sent on Sky go but dont record and if i use the TV guide in a browser it just says error when i press record.

Re: Remote record to Sky Q box

caesarome — Fri, 13 Sep 2024 18:50:45 GMT

@LOWEY1970 wrote:

They have managed to get my devices to say I have Sky Q box now instead of Sky + and they've had me resetting this and that but nothing worked so far

Could it be that they are still investigating, is the chat bubble no longer available ?

Re: Remote record to Sky Q box

LOWEY1970 — Fri, 13 Sep 2024 18:59:18 GMT

They are but nothing is working and i don't hold out much hope that it's going to get sorted.

Re: Remote record to Sky Q box

LOWEY1970 — Sat, 14 Sep 2024 15:59:35 GMT

Just updated the software on the box and seems to be working now 🤞