topic my sky account issue in Sky Go

my sky account issue

JB2023 — Mon, 02 Sep 2024 14:22:01 GMT

Hello

Abit of atsrange one -

i have had my own mobile with sky for ages now - 5 years or something

i go away soon adn wanted to download sky go to which i did - i then used my parents details as they have sky tv in there house - but used my email adress.

i now have all there sky bills etc on my sky account - is there a way to unlink this stuff?

Re: my sky account issue

caesarome — Mon, 02 Sep 2024 15:16:06 GMT

Are you a Sky TV customer as well or do you just have Sky Mobile in your name ?

Re: my sky account issue

JB2023 — Mon, 02 Sep 2024 15:21:09 GMT

hi just sky mobile

Re: my sky account issue

caesarome — Mon, 02 Sep 2024 15:34:43 GMT

Then with the Sky Go app you will need to use your parents login details and if you want to access your account then on your mobile install the MySky app and login with your Sky ID and password.

Re: my sky account issue

jball1424 — Mon, 02 Sep 2024 15:53:03 GMT

hello,

i heve always had my sky on my phone.

i have made a sky go account for my parents

but their bills are still showing on my Sky account.

Re: my sky account issue

caesarome — Mon, 02 Sep 2024 16:32:05 GMT

@jball1424

If you are the same person as @JB2023 then you need to do what I posted.