topic Re: Please Upgrade Your subscription in Sky Go

Please Upgrade Your subscription

RW118 — Sat, 31 Aug 2024 13:16:26 GMT

Hi,

I've recently joined Sky TV and I'm having issues with the Sky GO app, I keep on getting the error message " To enjoy this service, please upgrade your subscription" when trying to watch all channels except for BBC One, BBC Two, iTV, Channel 4, Channel 5. My subscription includes Cinema and Sports. All channels work fine on my TV.

Re: Please Upgrade Your subscription

caesarome — Sat, 31 Aug 2024 15:34:37 GMT

@RW118

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Please Upgrade Your subscription

RW118 — Sat, 31 Aug 2024 15:40:04 GMT

Thanks for your reply I've tried that and unfortunately it's still the same!

I also tried rebooting the Sky Box and uninstalling and reinstalling the App too and no luck

Re: Please Upgrade Your subscription

caesarome — Sat, 31 Aug 2024 15:41:23 GMT

@RW118

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Please Upgrade Your subscription

RW118 — Sat, 31 Aug 2024 15:54:02 GMT

Thank you for your help, i'll keep an eye out for the chat bubble.

Re: Please Upgrade Your subscription

Addie15 — Sat, 31 Aug 2024 15:58:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @RW118.