topic Re: SKY GO in Sky Go

SKY GO

Allan28 — Wed, 28 Aug 2024 19:49:21 GMT

Hi everyone I have upgraded to sky glass but my son can't access sky go now on his Xbox upstairs why is that ?

Re: SKY GO

SKY1992bf — Wed, 28 Aug 2024 19:56:15 GMT

@Allan28 Because you need the whole home subscription on your account to do so

upgrading removes any existing sky go extra entitlement including the now non existent free vip version

Re: SKY GO

Annie+UK — Wed, 28 Aug 2024 19:54:29 GMT

Do you have whole home, i think it's called

Re: SKY GO

Allan28 — Wed, 28 Aug 2024 19:58:11 GMT

No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

Re: SKY GO

Allan28 — Wed, 28 Aug 2024 20:00:21 GMT

Aww im gutted now thanks for the reply i thought you get that regardless with sky they didnt tell me that

Re: SKY GO

Annie+UK — Wed, 28 Aug 2024 20:01:38 GMT

Yes you get Sky Go on mobile devices and computers but not on console

Re: SKY GO

MarkGoldsmith — Wed, 28 Aug 2024 20:00:33 GMT

@Allan28 wrote:
No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

You do get Sky go included on the web, phones and tablets.

However that doesn't apply to consoles, as Sky see them as essentially secondary devices as they are connected to TVs, hence the reason whole home is required now that the free Sky go extra add-on doesn't exist for Sky VIPs

Re: SKY GO

Allan28 — Wed, 28 Aug 2024 20:03:07 GMT

Thanks for your reply so if i purchased whole home would my son be able to watch it on console ? and sometimes he takes his console away with him would he still be able to watch it out of the house?

Re: SKY GO

Annie+UK — Wed, 28 Aug 2024 20:05:05 GMT

The error message on his xbox will have mentioned Whole Home is required, so yes to your questions 🙂

Re: SKY GO

Allan28 — Wed, 28 Aug 2024 20:06:31 GMT

Thank you for your help much appreciated saves me getting in touch with sky now I got to upgrade lol