topic Sky Go error -PFE 9303 - it thinks I'm running video capture software in Sky Go

Sky Go error -PFE 9303 - it thinks I'm running video capture software

elkay62 — Sun, 25 Aug 2024 14:15:18 GMT

Hi,

Happily used Sky Go on my PC, watching it on my laptop screen whilst working on documents on a secondary screen. At on epoint, I took a screenshot of what I was working on - and the screenshot appeared to pick up both screens.

Shortly after, I got a message that Sky Go had detected video capture software running on my PC, and I needed to stop it to run Sky Go. I can't find any video capture running. I did try stopping Screenpresso, which I use for screen capture, but I still get the message. Help also lists potential problem programs, and suggests how to find them in the Task Manager. Unfortunately, it doesn't recognise the scale of the task of checking a dozen programs against literally hundreds of processes/services. The programs listed don't appear in the apps list in the Task Manager.

How can I find the program that is causing the problem?

Note:

I have tried uninstalling/reinstalling.

Also - Sky Go works under a different Windows account, unfortunately I want to use it on the account where I am doing my work.

Any suggestions?

elkay62

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

caesarome — Sun, 25 Aug 2024 15:18:07 GMT

Is the Window snipping tool running in the background as this is known to cause this issue with Sky Go. Also anything capable of capturing pictures, video and sounds needs to be stopped.

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

elkay62 — Sun, 25 Aug 2024 16:06:57 GMT

@caesarome

Not that I can see. I've stopped Screenpresso, and can't see anything else that is running - I've checked the system tray, and app switcher. But the problem is when I go into Task Manager, there are literally hundreds of services/processes, and it is impossible to check each one to see if it break's Sky's rules.

I can understand Sky being careful about illegal copying, but they need to be more helpful when their tools think they have found something. E.g. if they have detected something, they should say what they have detected. As I said, it appears to have been inadvertently triggered when I was taking a screenshot on another screen. Before that, it seemed to be happy.

regards

elkay62

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

caesarome — Sun, 25 Aug 2024 16:22:09 GMT

Try the ones that are shown here:

https://www.sky.com/help/articles/error-code-pfe-9903

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

elkay62 — Tue, 27 Aug 2024 00:34:10 GMT

@caesarome

Those were actually the ones I was checking for, my issue was finding which one was the culprit of it the hundreds in my task manager. I found it eventually, thanks. But Sky should really be more helpful with their message and the solution - this is beyond what most people I know could deal with.

Thanks
elkay62

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

gtdfers — Wed, 04 Dec 2024 20:36:59 GMT

Hi, which service was causing the problem in the end? I'm having the same issue! Cheers

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

elkay62 — Wed, 04 Dec 2024 20:46:18 GMT

Sorry, can't recall now, I just remember it wasn't easy to find.

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

JULESBY — Wed, 01 Jan 2025 18:40:35 GMT

I had the same problem and couldn't find anything more to switch off. So figuring that it worked perfectly the day before I simply re-started (re-start not shutdown) my PC and it works again perfectly. Hope this helps...

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

Tim1718 — Sat, 03 May 2025 17:22:50 GMT

I just started getting this issue, after finding this thread, it does appear to be Snipingtool.exe, for those who may not know how to stop this program.

Press ALT-CTRL-DEL together

select Task Manager

Click on the Name column to sort by program name.

Scroll down until you find Snipingtool.exe

hover mouse over Snipingtool.exe and right click the mouse

click End Task

Thats it, you should be able to now play

Re: Sky Go error -PFE 9303 - it thinks I'm running video capture software

MauJ54 — Sun, 03 Aug 2025 19:21:01 GMT

Thats it!!! i hit a random accidental key seesion which ran snip it before hand!¬ ty xxxx