topic Re: Getting error codes and cannot watch on sky go anymore in Sky Go

Getting error codes and cannot watch on sky go anymore

Albert6 — Sat, 24 Aug 2024 11:01:08 GMT

My Sky worked untill yesterday and dont work at all anymore.

Re: Getting error codes and cannot watch on sky go anymore

caesarome — Sat, 24 Aug 2024 11:32:45 GMT

And what errors and codes are you seeing ?

Re: Getting error codes and cannot watch on sky go anymore

Albert6 — Sat, 24 Aug 2024 11:37:08 GMT

Error code 1310

Re: Getting error codes and cannot watch on sky go anymore

caesarome — Sat, 24 Aug 2024 12:03:26 GMT

@Albert6

Did anything happen yesterday as this code means you are either logged into Sky Go with the wrong details or what you are trying to view isn't part of your subscription.

Re: Getting error codes and cannot watch on sky go anymore

Albert6 — Sat, 24 Aug 2024 12:14:34 GMT

I did log on to my normal account and just stopped. Also uninstall this morning and also re installed. Also did worked.

Re: Getting error codes and cannot watch on sky go anymore

caesarome — Sat, 24 Aug 2024 12:17:52 GMT

@Albert6

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Getting error codes and cannot watch on sky go anymore

Greenfingers001 — Sat, 24 Aug 2024 12:24:03 GMT

Thanks for escalating this. We’ve sent @Albert6 an invite to chat.