topic Re: Sky Go won't load on Win 11 box in Sky Go

Sky Go won't load on Win 11 box

Yebam — Mon, 05 Aug 2024 15:24:09 GMT

My Sky Go won't load on Win 11 box. It loads a PFE 4002 error which goes away, it then asks about cookies. When you complete that, the login dialog appears and disappears before you can complete it 😞

I have uninstalled Sky Go and cleared all folders relating to Sky Go.

I have uninstalled VLC media player,

I have made sure nothing is running which can perform screen captures like the snipping tool

I then re-installed Sky Go and have the same issue.

Re: Sky Go won't load on Win 11 box

caesarome — Mon, 05 Aug 2024 15:41:03 GMT

This is what has worked for some on Windows 10 previously with this error:

Right-Right click on Sky Go Short cut on the desktop.
Select 'Properties' then 'Compatibility'
Uncheck box ' Run this program in compatibility mode for’ and press OK
Relaunch Sky Go App then retest, if white screen hangs on login box restart PC to Fix.

Or give this a try if the above doesn't work:

click on the Sky Go app and click on Compatibility.
Go to change settings for all users at bottom of pop-up.
Check the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.
This should take you to a screen where you have to sign into your Sky account.

Re: Sky Go won't load on Win 11 box

Yebam — Wed, 07 Aug 2024 13:13:04 GMT

I have tried all those suggestions, it still won't load.

Re: Sky Go won't load on Win 11 box

Annie+UK — Wed, 07 Aug 2024 13:25:46 GMT

Try on a clean install of windows

Re: Sky Go won't load on Win 11 box

Yebam — Wed, 07 Aug 2024 13:49:50 GMT

I don't have the time or energy to reinstall Windows only to find Sky Go still doesn't work - sorry.

Re: Sky Go won't load on Win 11 box

Annie+UK — Wed, 07 Aug 2024 13:55:14 GMT

@Yebam wrote:

I don't have the time or energy to reinstall Windows only to find Sky Go still doesn't work - sorry.

No worries, have fun finding a solution 🙂