topic Re: Sky Go Error Codes 50-1 and 91-1 in Sky Go

Sky Go Error Codes 50-1 and 91-1

Rat1010 — Tue, 06 Aug 2024 17:47:16 GMT

Following years of no issues of watching SkyGo on my iPad, I am now getting error codes 91-1 and 50-2. If I delete the app and reload then it works the first time of using and then the error codes come back. Very frustrating! Going on holiday in 2 days and want to download films etc for the kids.

Re: Sky Go Error Codes 50-1 and 91-1

caesarome — Tue, 06 Aug 2024 20:51:18 GMT

@Rat1010

When you see the 91-1 error is it when watching live TV or if you are trying to download content to the app itself ?

Re: Sky Go Error Codes 50-1 and 91-1

Rat1010 — Tue, 06 Aug 2024 20:55:40 GMT

When I try and download something. I can't watch anything as the other error code appears when I try to!

Re: Sky Go Error Codes 50-1 and 91-1

caesarome — Tue, 06 Aug 2024 21:01:46 GMT

To download content you need Sky Go Extra on your account so do you have this ?

Re: Sky Go Error Codes 50-1 and 91-1

Rat1010 — Tue, 06 Aug 2024 21:11:49 GMT

Yes I do, I've never had an issue before and both of these error codes seem to have appeared at the same time.

Re: Sky Go Error Codes 50-1 and 91-1

caesarome — Tue, 06 Aug 2024 21:22:08 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Sky Go Error Codes 50-1 and 91-1

Lisa-P1987 — Wed, 07 Aug 2024 07:07:25 GMT

Thanks for escalating this. We’ve sent @Rat1010 an invite to chat.

Re: Sky Go Error Codes 50-1 and 91-1

john.c.allen — Wed, 15 Jan 2025 21:20:14 GMT

Having the exact same 91-1 error when trying to watch downloaded content. What was the resolution to this?

Re: Sky Go Error Codes 50-1 and 91-1

caesarome — Wed, 15 Jan 2025 22:49:32 GMT

@john.c.allen

Do you have Sky Go Extra on your account ?

Re: Sky Go Error Codes 50-1 and 91-1

Iphonebore1 — Fri, 11 Apr 2025 20:38:14 GMT

What is the fix? Tried restarting, reinstalling nothing works. I have sky go subscription

Re: Sky Go Error Codes 50-1 and 91-1

caesarome — Fri, 11 Apr 2025 20:42:51 GMT

@Iphonebore1

What are you doing with the Sky Go app (watching live TV, trying to download something etc) and whar error are you seeing ?

Re: Sky Go Error Codes 50-1 and 91-1

KarenBl — Wed, 30 Jul 2025 09:32:46 GMT

I have exactly the same problem, I've happily streamed on Sky Go for years and all of a sudden I'm getting these error codes. I'm able to stream the first programme after deleting and reloading the app but then I get the error messaged again the following day. What was the solution to @Rat1010 problem?