topic I keep recieveing error code: PFE 4001 on my PC Sky Go app in Sky Go

I keep recieveing error code: PFE 4001 on my PC Sky Go app

DarranCox — Mon, 05 Aug 2024 08:45:05 GMT

I keep recieveing error code: PFE 4001 on my PC Sky Go app

I have tried uninstalling and Re-installing but this has not worked

Please could you help me fix this issue.

Re: I keep recieveing error code: PFE 4001 on my PC Sky Go app

caesarome — Mon, 05 Aug 2024 09:09:23 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: I keep recieveing error code: PFE 4001 on my PC Sky Go app

Lisa-P1987 — Mon, 05 Aug 2024 09:19:21 GMT

Thanks for escalating this. We’ve sent DarranCox an invite to chat.

Re: I keep recieveing error code: PFE 4001 on my PC Sky Go app

Addie15 — Wed, 07 Aug 2024 09:20:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.