topic Keep getting "There was a problem streaming this channel, please try another channel"" in Sky Go

Keep getting "There was a problem streaming this channel, please try another channel""

Rob194 — Tue, 30 Jul 2024 20:49:41 GMT

Hi, I noticed there are a few of these questions during last year but I can't see a solution. Using SkyGo on a PS4 which was working fine but for the past week I get this message on all channels "There was a problem streaming this channel, please try another channel"

Tried reinstalling the app, made sure PS4 software is up-to-date, used a wireless and wired connection. Nothing seems to work though. I was hoping someone may have a solution.

Thanks in advance

Re: Keep getting "There was a problem streaming this channel, please try another channel""

Tom-W19 — Wed, 31 Jul 2024 08:57:55 GMT

Hi @Rob194

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Keep getting "There was a problem streaming this channel, please try another channel""

Lisa-P1987 — Sat, 03 Aug 2024 08:42:15 GMT

Thanks for chatting to us Rob194 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks