topic Re: Sky Q box not found in Sky Go

Sky Q box not found

Dollndec — Thu, 04 Jan 2024 00:15:52 GMT

I can no longer watch recordings on Sky go on my iPad. The error message I'm getting is Sky Q Box not found. You must be connected to a Sky Q box to see your recordings.
Any suggestions?

Re: Sky Q box not found

caesarome — Thu, 04 Jan 2024 09:41:43 GMT

Have you made any changes to your account as you need multiscreen on your account to connect the app to your box. If you have made no changes then try a reboot of your box and the device the app is installed on.

Re: Sky Q box not found

Goum1990 — Mon, 04 Mar 2024 19:21:50 GMT

I called Sky about this today as this seems to be an issue on some other forums. Appears they are aware of it and working on it but no timeframe given as to when it will be resolved

Re: Sky Q box not found

Unit8976 — Sat, 13 Jul 2024 19:21:15 GMT

It's now July and Sky Go has not connected to Sky Q for more than six months. It will not even allow me to set remote recordings anymore, and downloads are a fond but distant memory from years ago.

Are Sky actually still working to fix this problem? This forum was told that work was underway much earlier in the year. Is it still being looked into? The suggestions pasted here don't work for me, and at best only help some of those affected. An honest response from Sky - even if it is to admit that they can't or won't fix this - would be appreciated.

Re: Sky Q box not found

JJMM — Mon, 27 Jan 2025 15:34:38 GMT

Same issue for me now. It was all working last week and now my sky Q box can't be found on iPhone or iPad. Not good and please can we have an update?