topic Cannot connect in Sky Go

Cannot connect

Normlewis — Thu, 11 Jul 2024 13:55:12 GMT

I cannot connect Sky Go on my Apple laptop despite using it for years. Today, I got an error message that says, 'We're having problems connecting you. Please try again (001).' I tried again and got the same message. I have rebooted my laptop; I am not running a VPN...in short I have not changed anything and have never had this problem before. Help!

Re: Cannot connect

Tom-W19 — Fri, 12 Jul 2024 07:51:04 GMT

Hi @Normlewis

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot connect

custodian — Sun, 19 Jan 2025 12:57:58 GMT

I am having same issue, have uninstalled app then reinstalled. Can see that it is version 24.2.3