topic Re: SkyGo app not loading on macOS Big Sur 11.7.10 in Sky Go

SkyGo app not loading on macOS Big Sur 11.7.10

AlanT-1951 — Sat, 22 Jun 2024 13:12:07 GMT

I'm a SkyQ customer, the SkyGo app is not loading anymore on my MacBook Air + Big Sur 11.7.10.

Trying to install the SkyGo app, just get the installing dialog box with the progress indicator, when the indicator reaches the end of its travel , the dialog box quits and nothing else happens.

I have followed ALL the help and advice available, deleted the app and its folders, rebooted, downloded and tried again, rebooted again, powered off again. Install fails as before.

Created a new admin user, downloaded again, tried to install, just get the installing dialog box with the progress indicator, when the indicator reaches the end of its travel , the dialog box quits and nothing else happens, no app is installed, no folders are created. this worked a month ago for sure on this device. Installing this same app on my Windows 10 laptop and all is ok, works fine. I'd appreciate if you can escalate this isssue.

Best Regards

Alan

Re: SkyGo app not loading on macOS Big Sur 11.7.10

AlanT-1951 — Mon, 08 Jul 2024 07:40:15 GMT

After searching the sky community forums, finally found a "fix" or at least a workround.

Boot your mac into recovery mode , Command-R and run a Terminal session and type in:-

csrutil enable.

Restart your mac, re-install Sky Go.

This worked for me.

@marcucciosky couldn't see your post, I get

"Sorry, you don't have access to this page!"

Re: SkyGo app not loading on macOS Big Sur 11.7.10

marcucciosky — Mon, 08 Jul 2024 07:53:07 GMT

Was actually about to send a very similar message ahah

found it yesterday and it worked for me as well 🙂

Re: SkyGo app not loading on macOS Big Sur 11.7.10

Aasng — Fri, 14 Feb 2025 18:26:13 GMT

Thanks, from a year later. Obviously been fiddling with something else requiring to disable SIP and break SkyGo in the process - but thanks for pointing out how to fix!