topic Re: PFE 9012 Error Code in Sky Go

PFE 9012 Error Code

Peter575541 — Sun, 02 Jul 2023 11:31:24 GMT

Trying to watch sky go on laptop. Got error code PFE 9012.

Re: PFE 9012 Error Code

caesarome — Sun, 02 Jul 2023 12:36:03 GMT

Is the Sky Go app connected to your Sky Q box, if so try turning this off in the settings via the app itself.

Re: PFE 9012 Error Code

Peter575541 — Sun, 02 Jul 2023 22:17:43 GMT

Brilliant, thanks.

Re: PFE 9012 Error Code

Revolino — Fri, 14 Jul 2023 10:09:03 GMT

Hi, I'm having the same problem with PFE 9012 error code but can't sort it by following that suggestion. Anything else I can try please?

Re: PFE 9012 Error Code

Chimera — Sun, 07 Jul 2024 15:52:53 GMT

me too!!! Who could help me?

Re: PFE 9012 Error Code

Techie+Pete — Sun, 07 Jul 2024 17:14:24 GMT

No, I have Sky Glass. Its a different router.

Re: PFE 9012 Error Code

jamix999 — Mon, 15 Jul 2024 15:32:16 GMT

Same problem here on MacBook Air (M2).

It only occurs when trying to view live programs on MacBook Air.

I've uninstalled SkyGo.app and removed the 'Sky Go' folders in ~/Library/Application Support/Sky Go and restarted and re-installed. Still get the issue.

However, same version of Sky Go app on my Mac 24in (M1) and the app works fine! I've checked all settings in Safari are identical so eliminated any Safari settings/extensions that it may be using/tripping over. Obviously, same router etc etc. Also works OK on iPadOS!

Someone at Sky must have a table listing error codes and causes. After all, they developed the thing and caught the errors and assigned numbers to them. A meaningful error message in addition to a number might help us determine what to look at for a solution, which we can post here and avoid the strain on support.

Re: PFE 9012 Error Code

Steppio — Mon, 09 Sep 2024 11:37:50 GMT

i tried everything but still not working, i have macbook pro as well Sonoma 14.5, M1 Pro... Maybe is a apple issues

Re: PFE 9012 Error Code

RWS12 — Sat, 21 Sep 2024 12:29:07 GMT

Did you get a reply to this? I am having hte same issue and cannot resolve it....

Re: PFE 9012 Error Code

jamix999 — Sat, 21 Sep 2024 14:02:28 GMT

No solution from anyone!

Re: PFE 9012 Error Code

Techie+Pete — Sat, 21 Sep 2024 18:47:18 GMT

You guys have me confused with Pete555741. I managed to fix the problem, but I have Sky Glass with a different router. I don't recall how I fixed it now, I do recall doing the same as one of you. Uninstalling and deleting the folders that hadn't been deleted..

Re: PFE 9012 Error Code

dubheart1 — Sat, 16 Nov 2024 14:58:11 GMT

hello all

just downloaded skygo onto my laptop - some programmes will play ( eg sky news) and some wont - eg a film - and i get the pfe9012 error code.

did the above conversations end up with an answer? thaniks Liam

Re: PFE 9012 Error Code

MagicDarts — Wed, 12 Mar 2025 21:05:49 GMT

I get error code PFE 9012 when using SkyGo on my Macbook trying to watch football. SkyGo is a dreadful app based on my experience with it so far, so unreliable. Is there a helpline to call with technical problems like this?