topic Re: Sky Go starts to load and then just disappears on new Windows 11 laptop in Sky Go

Sky Go starts to load and then just disappears on new Windows 11 laptop

Disc- — Wed, 03 Jul 2024 13:35:18 GMT

Have Sky Go which works fine on my Surface running Windows 10, but just got Samsung Book 4 Edge running Windows 11 home and have downloaded Sky Go several times and I get the blue window and as always Checking for Updates then the blue window just goes away. Have uninstalled and reinstalled several times and still no joy. Also looked at the Sky discussion forums and no joy with any of the suggestions. Need help please!

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Greenfingers001 — Thu, 04 Jul 2024 07:46:57 GMT

Hi there Disc- , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Disc- — Thu, 04 Jul 2024 14:15:47 GMT

Thanks Greenfingers001

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Helen2101 — Thu, 04 Jul 2024 17:18:54 GMT

Any help with this issue please

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Helen2101 — Thu, 04 Jul 2024 17:19:29 GMT

Hi did they resolve the pro please

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Disc- — Fri, 05 Jul 2024 08:50:27 GMT

HI Helen,

No not yet.

Re: Sky Go starts to load and then just disappears on new Windows 11 laptop

Disc- — Fri, 05 Jul 2024 08:52:59 GMT

Good morning Greenfingers001,

I was sent over to Patrick in your ROI office to work on solutions for my problem. We didn't resolve the issues yesterday, so how do I get back in contact with him today?

Many thanks