topic Re: Using Sky Go with Sky Puck in Sky Go

Using Sky Go with Sky Puck

TushDJ — Wed, 03 Jul 2024 18:56:27 GMT

My Dad recently changed from Sky Q to Sky Stream but it struggling to get the Sky Go app to work on his IPad. Any suggestions would be excellent. TIA

Re: Using Sky Go with Sky Puck

caesarome — Wed, 03 Jul 2024 19:30:57 GMT

@TushDJ

What is happeing when he tries to use Sky Go on his iPad ?

Re: Using Sky Go with Sky Puck

TushDJ — Wed, 03 Jul 2024 19:58:51 GMT

Thanks for responding @caesarome , he gets a message saying he needs to upgrade. I can see in his settings that the app is still trying to connect to the sky q box, but we couldn't see an option to change it to the puck.

Re: Using Sky Go with Sky Puck

caesarome — Wed, 03 Jul 2024 21:21:13 GMT

There should be a setting in the Sky Go app itself that should allow the connection to the Sky Q box to be turned off.

Re: Using Sky Go with Sky Puck

TushDJ — Wed, 03 Jul 2024 21:36:45 GMT

Ah right, so you think if we just turn that setting off, it will just connect to the puck instead? I'll pop round tomorrow and try that for him. Thanks.

Re: Using Sky Go with Sky Puck

caesarome — Wed, 03 Jul 2024 21:50:37 GMT

Unlike with Sky Q the Sky Go app does not and can not connect to the puck I'm afraid as it has to be used independently of it.

Re: Using Sky Go with Sky Puck

TushDJ — Wed, 03 Jul 2024 23:33:06 GMT

@caesarome Does this mean he can't use Sky Go with Sky Stream?

Re: Using Sky Go with Sky Puck

caesarome — Thu, 04 Jul 2024 08:43:33 GMT

He can use Sky Go @TushDJ but not connect them in the same way you could with Sky Q.

Re: Using Sky Go with Sky Puck

TimmyBGood — Thu, 04 Jul 2024 10:14:08 GMT

@TushDJ

Sky Go 'works with' Sky Q by using satellite reception for live content (via the dish and the tuning circuits in the Q box) and through accessing recorded content on the Q hardware drive. Neither of those applies when Sky Glass/Stream is at the subscription address, and Go becomes an independent streaming app (as it did when used away from the property previously)

Re: Using Sky Go with Sky Puck

TushDJ — Fri, 05 Jul 2024 04:34:38 GMT

@caesarome Ok, so he has unlinked the Q box via the settings but still no joy. He's also deleted and redownloaded the app, but he's still getting the same upgrade message 🤔

Re: Using Sky Go with Sky Puck

caesarome — Fri, 05 Jul 2024 04:41:49 GMT

A few questions:

Was Sky Q working before he changed to Sky Stream ?

Was he given a new accoint number when he changed ?

Can he access his bills here:

https://www.sky.com/bill/tv-broadband-talk