topic Re: Sky go in Sky Go

Sky go

Mia13 — Wed, 03 Jul 2024 19:28:24 GMT

Before I got my sky installed I was able to access my sky go however now I have it installed when I go to watch my sky go it says I need to upgrade my subscription. Can someone please help with this is I'm not aware what I can do. When I called up they showed me how to allow sky go on my sky box however my sky box wouldn't allow it so they sent someone out for me. When the person came they said they don't know why they've been sent out and didn't help. Please help

Re: Sky go

caesarome — Wed, 03 Jul 2024 19:30:03 GMT

A few questions:

Are you a Sky Q customer ?

What device have you got Sky Go installed on ?

Re: Sky go

Mia13 — Wed, 03 Jul 2024 19:30:59 GMT

Yes i am a sky q customer and ive got sky go on android phone and iphone

Re: Sky go

caesarome — Wed, 03 Jul 2024 19:32:12 GMT

Can you give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go

Mia13 — Wed, 03 Jul 2024 19:40:05 GMT

It says ive now created a link however it still isnt letting me watch sky go

Re: Sky go

caesarome — Wed, 03 Jul 2024 21:23:17 GMT

@Mia13

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Sky go

Lisa-P1987 — Thu, 04 Jul 2024 07:52:52 GMT

Thanks for escalating this. We’ve sent @Mia13 an invite to chat.

Re: Sky go

Mr+Flibbles+86 — Sat, 06 Jul 2024 08:20:44 GMT

We are still looking to help you @Mia13 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks