SKY Go on Windows just not working

scps — Tue, 02 Jul 2024 11:39:34 GMT

I have uninstalled, deleted cache, reset router, reinstalled, - checked that my account has ID (couldn't find an account number) but all the messages/invoices are there.

BUT my sky Go on Windows 10 will not work.

Just opens - checks for updates then says

CONNECTING YOUR APPLICATION

We're having problems connecting you. Please try again (001).

Try again

Repeat - Repeat - Repeat.

This is getting really frustrating!!!

Any idea???????????? @Skyhelp

Re: SKY Go on Windows just not working

caesarome — Tue, 02 Jul 2024 12:41:09 GMT

I don't know if this helps but another posted this when they had the very same 001 error.

This was posted by another member:

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

topic Re: SKY Go on Windows just not working in Sky Go

SKY Go on Windows just not working

Re: SKY Go on Windows just not working