topic Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe in Sky Go

I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

Laurence8 — Sat, 29 Jun 2024 15:05:10 GMT

I have the sport package but when I try to watch any sport in sky go it jus says l should check my package and subscribe

Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

caesarome — Sat, 29 Jun 2024 15:18:20 GMT

Are you new to Sky or a returning customer ?

Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

Laurence8 — Sun, 30 Jun 2024 08:25:17 GMT

Been with sky for 2 years

however, only had sports for 2 months

Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

caesarome — Sun, 30 Jun 2024 09:07:16 GMT

@Laurence8

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

Lisa-P1987 — Sun, 30 Jun 2024 09:14:45 GMT

Thanks for escalating this. We’ve sent Laurence8 an invite to chat.

Re: I have the sport package but cannot watch on my sky go app. It just tells me to subscribe

Lisa-P1987 — Tue, 02 Jul 2024 09:52:45 GMT

We are still looking to help you @Laurence8 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks