topic Re: Sky Go on AppleTV in Sky Go

Sky Go on AppleTV

PaulEvo — Mon, 01 Jul 2024 10:35:02 GMT

Hi all,

I'm trying to sign into Sky Go on my new Apple TV, however after entering my login details it pops up with the QR code to 'verify' my email address, I scanned this and signed in but it doesn't do anything, it just asks if I've downloaded the app?

I have the required subscription service that's required but I'm still having issues.

I had a little look around on the forums but nothing helped me resolve the issue(s).

Kind regards,

Tom

Re: Sky Go on AppleTV

caesarome — Mon, 01 Jul 2024 12:25:32 GMT

Is there any other way to verify your email address so have you been sent an email from Sky after scanning the QR code because if you have then you might need to click the link in it.

Re: Sky Go on AppleTV

PaulEvo — Mon, 01 Jul 2024 12:38:38 GMT

I'm not 100% sure on that but I checked my emails and no verifcation email or anything.

I've used Sky Go on other devices (phone,tablet,laptop) without any issues, just seems to be the Apple TV with the issue.

Re: Sky Go on AppleTV

PaulEvo — Wed, 03 Jul 2024 07:51:12 GMT

Hi all, still unable to sign in on Apple TV, checked around on Google but still unable to find an answer.

Re: Sky Go on AppleTV

caesarome — Wed, 03 Jul 2024 09:14:26 GMT

@PaulEvo

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Go on AppleTV

Addie15 — Wed, 03 Jul 2024 09:39:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @PaulEvo.

Re: Sky Go on AppleTV

PaulEvo — Wed, 03 Jul 2024 11:39:02 GMT

Thanks , caesarome appreciate the help you've given.

I can see the chat bubble now so I will respond, thanks

Re: Sky Go on AppleTV

rv78 — Wed, 03 Jul 2024 14:36:49 GMT

I am having exactly the same problem, I have the relevent subscriptions and SkyGo works on all other devices

Re: Sky Go on AppleTV

caesarome — Wed, 03 Jul 2024 15:18:26 GMT

@rv78

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go on AppleTV

rv78 — Wed, 04 Sep 2024 12:23:05 GMT

I am very sorry i missed this, could you re-arrange again for me. Thank you

Re: Sky Go on AppleTV

caesarome — Wed, 04 Sep 2024 12:52:26 GMT

@rv78

What TV package(s) do you subscribe to ?

Re: Sky Go on AppleTV

rv78 — Wed, 04 Sep 2024 12:54:32 GMT

I am SkyQ with full package including Multiroom