topic Sky Go App Issues in Sky Go

Sky Go App Issues

AndyT1975 — Mon, 01 Jul 2024 05:29:29 GMT

HI there,

I've had Sky stream for a month now, and the Sky Go app refuses to work, I've tried EVERYTHING. Uninstalling, reinstalling, running as Admin, clearing out all files that are hidden, no VPN. Time and time again I get the dreaded "Sky is not available, please try again later. Error 1404" message. I'm now at a dead end.

My PC is fully updated with the very latest Windows 11 build as well. Anyone have any other ideas?

Re: Sky Go App Issues

caesarome — Mon, 01 Jul 2024 08:54:55 GMT

@AndyT1975

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Go App Issues

AndyT1975 — Mon, 01 Jul 2024 08:58:51 GMT

Many thanks, will keep eye out during lunch break at work

Re: Sky Go App Issues

Lisa-P1987 — Mon, 01 Jul 2024 09:24:42 GMT

Thanks for escalating this. We’ve sent @AndyT1975 an invite to chat.