topic Re: Error code 50-9-504 in Sky Go

Error code 50-9-504

Andy24 — Thu, 28 Sep 2023 15:49:13 GMT

Anyone else having issues with this error code? Sky box is switched on and in use but any time I try to connect to watch a show that has been downloaded I am constantly met with this error code. Have deleted the app and re downloaded a few times already and not fixed the issue. Currently using iPhone 14 pro max

Re: Error code 50-9-504

caesarome — Thu, 28 Sep 2023 16:02:07 GMT

Do you have multiscreen on your package ?

Re: Error code 50-9-504

JB368 — Sat, 29 Jun 2024 22:53:55 GMT

Started getting this error in the last week. Anyone know whats going on?

Re: Error code 50-9-504

caesarome — Sun, 30 Jun 2024 09:09:55 GMT

@JB368

What device ?

What TV package do you subscribe to ?

What are you trying to watch ?

Has it been working up to now ?

Have you made any changes to your package recently ?

The more information you can give the better.

Re: Error code 50-9-504

JB368 — Sun, 30 Jun 2024 09:13:28 GMT

Device is iPad Pro running latest iOS

subscribe to sky q multi screen

trying to watch a recording or download - happens to both but not on everything

working up till a week ago

nothinh has changed - well nothing I am aware of

Re: Error code 50-9-504

caesarome — Sun, 30 Jun 2024 09:25:45 GMT

@JB368

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Error code 50-9-504

Lisa-P1987 — Sun, 30 Jun 2024 09:35:21 GMT

Thanks for escalating this. We’ve sent JB368 an invite to chat.

Re: Error code 50-9-504

MarkD1 — Tue, 02 Jul 2024 13:57:52 GMT

This has just started happening for me as well.. any ideas?

Re: Error code 50-9-504

Harte — Mon, 02 Dec 2024 19:53:14 GMT

I've just got this error, what there any advice from Sky Support?

Re: Error code 50-9-504

caesarome — Mon, 02 Dec 2024 20:11:48 GMT

@Harte

What are you trying to watch via the app when you are hit with this message, live TV, download something, watch a recrding from a Sky Q box etc...

Re: Error code 50-9-504

Harte — Mon, 02 Dec 2024 20:45:08 GMT

We are trying to watch live tv, and anything else. I need to call Sky out as we have a few issues 😫