topic Re: Sky Go additional users - Unable to remove?? in Sky Go

Sky Go additional users - Unable to remove??

Cjonesy84 — Thu, 27 Jun 2024 07:41:26 GMT

Hi all

I'm trying to remove an additional user on my account that I set up ages ago so my brother could watch it. Problem is he's on it all the time and I can't watch whenever I want to. Tried to go to My account then Additional users, I can see him on there, I click Remove User and then it just reloads the same page.

Is it an issue at Sky or do I have to ring up?

Thanks

Re: Sky Go additional users - Unable to remove??

caesarome — Thu, 27 Jun 2024 08:47:09 GMT

@Cjonesy84

To get them off you need to do this:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

Re: Sky Go additional users - Unable to remove??

Cjonesy84 — Thu, 27 Jun 2024 10:32:01 GMT

Thank you, however this only works for someone using my login.

I added an additional user for them to use the Sky Go so they don't have access to my bills etc.

I'm trying to remove them here - https://www.sky.com/mydetails/additional-users but as soon as you click remove user, the page just reloads and doesn't remove the user?

Re: Sky Go additional users - Unable to remove??

caesarome — Thu, 27 Jun 2024 10:44:18 GMT

I have never done this myself but can you not do it fot the additional user account you created by making sure you are logged into both of those links with that ID that you created for them and not your main primary one ?

Re: Sky Go additional users - Unable to remove??

Cjonesy84 — Thu, 27 Jun 2024 10:56:26 GMT

No, unfortuantely not. If you log in on the additional user account there's no way to unlink it.

Is there a way I can chat to Sky about it online? Really don't want to ring up and be waiting for ages.

Re: Sky Go additional users - Unable to remove??

caesarome — Thu, 27 Jun 2024 11:00:14 GMT

Forget about the additional users link, you should be able to reset the password on that account by making sure you are logged into that acount, so if you can do that are you then able to log back into that account with the changed password to the second link here namely this one - https://skyid.sky.com/authorise/manage

@caesarome wrote:

@Cjonesy84

To get them off you need to do this:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

Re: Sky Go additional users - Unable to remove??

Cjonesy84 — Thu, 27 Jun 2024 11:08:30 GMT

I've done this and they're still able to watch it, I even removed the device.

My assumption is that they're logged in automatically and it won't go off until I can remove the additional user completely.

Is it just worth ringing Sky or is there an admin on here from Sky I can ask for help?

Also, thank you for your help thus far.

Re: Sky Go additional users - Unable to remove??

caesarome — Thu, 27 Jun 2024 11:13:05 GMT

@Cjonesy84 wrote:

I've done this and they're still able to watch it, I even removed the device.

If you have both reset the password on their account and removed everything via the apps link then this should work but it doesn't happen straight away.