topic Re: iPad device needs authorisation for skygo in Sky Go

iPad device needs authorisation for skygo

SeanPatrick1957 — Sat, 22 Jun 2024 15:01:05 GMT

Hi, my iPad says device needs to be authorised when trying to use Skygo. I have deleted and redownloaded Skygo on this device and receive the same message. I also followed some guidance given on this board to try a live channel to see if this would authorise the device but this did not work.

Please can anyone help, many thanks, Sean

Re: iPad device needs authorisation for skygo

SeanPatrick1957 — Sat, 22 Jun 2024 15:01:48 GMT

I should add I could access sky news but no other channels

Re: iPad device needs authorisation for skygo

caesarome — Sat, 22 Jun 2024 15:15:06 GMT

So it is no longer showing the 50-2 error from yesterday ?

Re: iPad device needs authorisation for skygo

SeanPatrick1957 — Sat, 22 Jun 2024 15:22:35 GMT

Thank you and no as I followed the standard delete device and redownload @caesarome

Re: iPad device needs authorisation for skygo

caesarome — Sat, 22 Jun 2024 15:35:07 GMT

@SeanPatrick1957

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: iPad device needs authorisation for skygo

SeanPatrick1957 — Sat, 22 Jun 2024 15:40:59 GMT

@caesarome Thank you

Re: iPad device needs authorisation for skygo

Addie15 — Sat, 22 Jun 2024 16:08:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @SeanPatrick1957.

Re: iPad device needs authorisation for skygo

AndyP59 — Mon, 24 Jun 2024 17:55:11 GMT

I have the same problem. It seems that a lot of other people do as well. Posts seem to get referred to the special help team, and then any answers or solutions are not visible. If there is a fix can someone post it so that everyone impacted can see it. Many thanks.

Re: iPad device needs authorisation for skygo

caesarome — Mon, 24 Jun 2024 18:28:33 GMT

There might not be one fix fits all solution as it could be an issue that can only be sorted when someone looks into your account itself so do you want the messaging team to contact you tomorrow about this ?

Re: iPad device needs authorisation for skygo

AndyP59 — Mon, 24 Jun 2024 18:33:35 GMT

Yes Please

Re: iPad device needs authorisation for skygo

caesarome — Mon, 24 Jun 2024 18:40:58 GMT

@AndyP59

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: iPad device needs authorisation for skygo

AndyP59 — Mon, 24 Jun 2024 18:43:37 GMT

Thank you for the assist. BTW the Sky Sports app works absolutely fine on the same iPad, the issue seems specific to Sky Go

Re: iPad device needs authorisation for skygo

Tom-W19 — Tue, 25 Jun 2024 07:26:12 GMT

Thanks for escalating. We've sent an invite to @AndyP59.

Re: iPad device needs authorisation for skygo

AndyP59 — Tue, 25 Jun 2024 21:04:11 GMT

I got through to Tom at Sky who took all the relevant details. He then had to go to a training session. On coming out of the training he requested a screenshot of the error message etc. I turned on the app to do this ..... and it worked. No issues at all ....

Re: iPad device needs authorisation for skygo

caesarome — Tue, 25 Jun 2024 21:09:45 GMT

Glad it is working for you now @AndyP59 and thanks for posting back to confirm it is.

Re: iPad device needs authorisation for skygo

Stiu — Tue, 02 Jul 2024 19:40:41 GMT

I have the same problem and tried the same set of solutions with no joy. It had been working, as I had watched two films downloaded onto the ipad - then it stopped saying the device needs authorization etc. etc. any help would be appreciated. Thanks

Re: iPad device needs authorisation for skygo

caesarome — Tue, 02 Jul 2024 20:52:31 GMT

@Stiu

Do you want the messaging team to contact you via a message on here about this ?

Re: iPad device needs authorisation for skygo

Stiu — Tue, 02 Jul 2024 21:13:46 GMT

Yes, much appreciated. Thanks

Re: iPad device needs authorisation for skygo

caesarome — Tue, 02 Jul 2024 21:30:19 GMT

@Stiu

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: iPad device needs authorisation for skygo

Greenfingers001 — Wed, 03 Jul 2024 08:32:01 GMT

Thanks for escalating this. We’ve sent @Stiu an invite to chat.