topic Sorry something went wrong your device needs to be authorised. in Sky Go

Sorry something went wrong your device needs to be authorised.

Bradley2024 — Thu, 20 Jun 2024 10:49:16 GMT

I have recently been shown this mesage when trying to watch Sky go on my iphone. It works perfectly fine on my Ipad though.

Sorry something went wrong your device needs to be authorised. Please ensure it's connected to the internet and try again.

I have tried to remove the device from MySky, I have gone through the Sky tips discussion and turning mobile data and wi fi on/off. Nothing seems to work

Re: Sorry something went wrong your device needs to be authorised.

Mr+Flibbles+86 — Fri, 21 Jun 2024 08:00:22 GMT

Hi there @Bradley2024 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sorry something went wrong your device needs to be authorised.

Tom-W19 — Sun, 23 Jun 2024 08:07:00 GMT

Hi @Bradley2024

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sorry something went wrong your device needs to be authorised.

Bradley2024 — Mon, 24 Jun 2024 11:12:13 GMT

Hi, this is still causing an issue for me and still will not work

Re: Sorry something went wrong your device needs to be authorised.

caesarome — Mon, 24 Jun 2024 12:21:40 GMT

@Bradley2024

What was the result on the chat you had via here with the messaging team ?

Re: Sorry something went wrong your device needs to be authorised.

Bradley2024 — Mon, 24 Jun 2024 12:46:34 GMT

I have not yet had one as I didn't complete in time.

Re: Sorry something went wrong your device needs to be authorised.

caesarome — Mon, 24 Jun 2024 12:48:51 GMT

Would you like to try again with the messaging team, if not you will have to phone. If via the messaging team they might not contact you until tomorrow so let us know what you would prefer ?

Re: Sorry something went wrong your device needs to be authorised.

Bradley2024 — Mon, 24 Jun 2024 12:56:27 GMT

@caesarome

Yes that would be great if you could put me through to them again.
Thanks ☺️

Re: Sorry something went wrong your device needs to be authorised.

Bradley2024 — Mon, 24 Jun 2024 13:01:44 GMT

I am now getting this message.

thanks

Re: Sorry something went wrong your device needs to be authorised.

caesarome — Mon, 24 Jun 2024 15:35:42 GMT

@Bradley2024

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you by either 7pm this evening or by sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Sorry something went wrong your device needs to be authorised.

Tom-W19 — Tue, 25 Jun 2024 07:30:20 GMT

Thanks for escalating. We've sent an invite to @Bradley2024.

Re: Sorry something went wrong your device needs to be authorised.

caesarome — Thu, 22 Aug 2024 12:12:46 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.