topic Re: Sky Go Download Update hangs. No go Sky Go. in Sky Go

Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Mon, 17 Jun 2024 07:45:18 GMT

I am very angry especially when you consider how much I pay each month.

Last night I tried to launch Sky Go on my Windows lap top. It worked 4 weeks ago but yesterday it looked for updates and got stuck in downloading update all day.

No way could I get Sky Go to work because it insists on update before you use it. I am convinced their server was not operating.

On a related matter, I note that Sky box loses internet connection, often for 24 hours and then comes back without resetting anything. It is as if the Internet server is down because everything on the wireless network works faultlessly.

By the way I have uninstalled app as per detailed instructions herein and that did not work. Installing file ran but the confounded download hung.

Anyone else had these infuriating problems? What is the cue?

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Mon, 17 Jun 2024 10:09:34 GMT

90 minutes and no help. Sky are a disgrace. I am furious. What do you do with the so and sos?

Re: Sky Go Download Update hangs. No go Sky Go.

caesarome — Mon, 17 Jun 2024 12:27:05 GMT

@Slcmpc

This is a customer helps customer forum so you will not get any response from Sky as that isn't how things work here.

If you can't install the download then it must be an issue with your PC so have you tried closing any other apps or programs you might have open ?

Re: Sky Go Download Update hangs. No go Sky Go.

caffro — Mon, 17 Jun 2024 12:43:34 GMT

Same problem here.

So now no SkyGo.

Whatsoever.

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Mon, 17 Jun 2024 13:03:15 GMT

It was working 4 weeks ago. Nothing has been done to change the environment apart from a windows update.

I will phone tomorrow when they will dial in but that will be on a different network when the blighter will probably work.

I have uninstalled, removed registry entries, redownloaded the app and undone the Windows update.

We did install Zoom Meetings but that too has been removed.

Bizarre but very frustrating.

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Mon, 17 Jun 2024 15:00:15 GMT

Solution.

I uninstalled SkyGo using Revo Uninstall but it did not work. So I ran it to remove the main entries but it did not remove ALL the registry entries. I had to manually remove every entry using the registry editor.

A PC reboot, reinstall, a few shenanigans reregistering and low and behold, it works as before.

I assume that the first time the update ran after 1 month, it corrupted registry entries (I saw a brief message to that effect), and normal reinstalling using basic uninstaller made things worse.

Re: Sky Go Download Update hangs. No go Sky Go.

caffro — Mon, 17 Jun 2024 16:37:20 GMT

Which reg entries do you need to remove?

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Mon, 17 Jun 2024 16:40:37 GMT

I cannot remember! Everything that referenced "SkyGo". By this time I was pulling my hair out, but everything was removed that wasn't by the uninstaller.

Re: Sky Go Download Update hangs. No go Sky Go.

caffro — Tue, 18 Jun 2024 20:56:05 GMT

Cleared the reg (I think).

Rebooted.

Reinstalled.

Didn't work.

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Wed, 19 Jun 2024 19:40:58 GMT

Unfortunate that it didn't work for you. I can only report what I did.

Another suggestion is to try another network connection but I cannot vouch for that.

We are back at the boat tomorrow and I'll see if we get any further problems. It was there that the problem started with corrupted registry entries. According to the app....

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Fri, 21 Jun 2024 06:06:57 GMT

Worked on the boat OK last night all evening. Network connection was slow and there was some buffering but it behaved itself. No confidence given previous problems but it did its job OK.

Re: Sky Go Download Update hangs. No go Sky Go.

caffro — Sat, 06 Jul 2024 12:46:06 GMT

Cleared out the registry, then went to my local library and there it seemed happy to install.

Also fixed the long standing problem I've been having downloading programmes.

So just installing it on a different network seemed to be the answer.

What a pile of **bleep**e.

Re: Sky Go Download Update hangs. No go Sky Go.

SusanAH — Fri, 16 Aug 2024 07:58:46 GMT

Same problem here, locked downloading update. Looking at the sheer number of posts on exactly the same issue I'm amazed that there is no definative response from Sky. It's clearly a problem that they should address in simple terms so any user can understand. I don't beleive that suddenly all those users are having PC issues.

Is there a simple solution?

Re: Sky Go Download Update hangs. No go Sky Go.

Slcmpc — Fri, 16 Aug 2024 08:10:09 GMT

I suspect no easy solution. In my case the problem started following a failed download. The likely effect was to corrupt registry entries as I had to manually remove all references to SkyGo and couldn't rely on register cleaners to do it.

Not clever.

Re: Sky Go Download Update hangs. No go Sky Go.

kennett1949 — Sun, 27 Oct 2024 17:05:41 GMT

Judging by the sheer number of views of this post (3,200 plus and counting) there must be a problem with the Sky Go update procedure or download servers, maybe a corrupt download file? Maybe Sky will fix this issue soon, and we can all watch Sky Go again. All this stuff about registry errors, re-installs, clearing the Sky folders etc. I believe to be red herrings. I can't believe that over 3000 people just happen to have come across this post, so many of us have experienced the issue. Imagine the wasted hours people have spent pointlessly tryng to fix their own systems! Pity that the software is so poorly written it does not even display an error message,and Sky support will not even acknowledge a problem.

Re: Sky Go Download Update hangs. No go Sky Go.

niarobi — Sun, 27 Oct 2024 20:42:45 GMT

Tried to get out of this issue for hours and hours uninstalling, reinstalling etc. nothing worked.

Installed a vpn and changed my location, still in uk and hey presto, all working! Weird.

Re: Sky Go Download Update hangs. No go Sky Go.

Juleshc6 — Tue, 29 Oct 2024 12:54:17 GMT

Unbelievable! I used Sky Go yesterday with no issue, I tried to use it this morning and it hung on the "Downloading Update" message, uninstalled and re-installed no joy! Switched on VPN and it worked straight away. What a pain!

Re: Sky Go Download Update hangs. No go Sky Go.

Tinkerdog — Thu, 31 Oct 2024 12:20:42 GMT

Couldn't be bothered to look for a VPN that didn't require my credit card details for a free trial so hooked up to my mobile phone hotspot instead of my router and update went through fine.

Sounds to me that it's intentional behaviour from sky when they detect something unusual to block you from the download servers so the update never connects. Probably done to try and reduce piracy. A real pain for their users though, especially in these days of understaffed or non-exisant call centers.

Re: Sky Go Download Update hangs. No go Sky Go.

CheaC — Fri, 01 Nov 2024 07:24:40 GMT

As with many people, I have tried various suggested workarounds. Finally, and for however long, the VPN suggestion made by niarobi. Thank you!

Re: Sky Go Download Update hangs. No go Sky Go.

bobpanrucker — Mon, 04 Nov 2024 18:55:47 GMT

I don't know if this will help anybody. I have had this problem multiple times on a Windows 11 PC and a Windows 11 Laptop. Tried all the unistall options quoted in various posts without sucess. Then saw some reference to nextwork issues. Tried using my phone hotspot without sucess. Then Tried using my VPN connection (NordVPN) this worked in both cases first time round getting past "Update Download" to sign in page for user name and passord. I then rebooted and was able to get Sky Go to work on my normal Non VPN connection just fine. I don't know if I was just lucky or how long it will last, but this worked for me>