topic Re: Update Files Corrupted in Sky Go

Update Files Corrupted

Carnoch04 — Thu, 09 May 2024 19:12:19 GMT

When I click on Sky Go on my desktop it says it is installing an update and then I get a message saying "The set up files are corrupted. Please obtain a new copy of the program". Any ideas on how to proceed?

Re: Update Files Corrupted

caesarome — Thu, 09 May 2024 19:17:47 GMT

I would suggest uninstalling the app then downloading a fresh copy from the Sky website as that should be the latest version.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again from the Sky website here:

https://www.sky.com/watch/sky-go/windows

Re: Update Files Corrupted

Carnoch04 — Thu, 09 May 2024 19:29:06 GMT

Thanks! That did the job.

Re: Update Files Corrupted

Slcmpc — Tue, 18 Jun 2024 07:56:43 GMT

While the answer is correct in principle, I found that SkyGo cannot always be uninstalled without leaving entries in the registry which prevents a successful reinstallation. While the answer may resolve the issue, be aware that it may not and a more detailed uninstallation may be required. This is based on my experience with a Windows 11 laptop.