topic Re: Sky Go app stuck on loading screen in Sky Go

Sky Go app stuck on loading screen

Mess — Sun, 21 Jan 2024 19:55:07 GMT

Opening the Sky Go app on Mac and it's stuck on the loading screen, tried deleting, reinstalling, restarting Mac and no luck.

Re: Sky Go app stuck on loading screen

caesarome — Sun, 21 Jan 2024 20:01:17 GMT

Have you tried a complete removal as per this:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: Sky Go app stuck on loading screen

Mess — Sun, 21 Jan 2024 20:18:11 GMT

Thank you! Done all of this step by step and still the same

Re: Sky Go app stuck on loading screen

Mess — Tue, 23 Jan 2024 07:22:31 GMT

@caesarome @Still no luck! 😔

Re: Sky Go App stuck on loading

CN05 — Sat, 09 Mar 2024 16:39:13 GMT

Mine has been doing this too! Mines a MacBook Air with an m2 chip running on macOS Sonoma it has 118gb available so I don't think it's my storage that's a problem. Has anyone found a solution yet?

Re: Sky Go App stuck on loading

CWARNER — Sun, 09 Jun 2024 14:14:09 GMT

Hi, did you ever manage to resolve this issue?

Cosmo

Re: Sky Go app stuck on loading screen

Mess — Sun, 16 Jun 2024 21:40:59 GMT

No although i think i read aomwwhere that that sky go is no longer compatible with mac. 🤷🏼‍♀️

Re: Sky Go app stuck on loading screen

caesarome — Mon, 17 Jun 2024 04:49:49 GMT

@Mess

You might have seen this which is against two versions only:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Sierra-and-High-Sierra/td-p/4631790/jump-to/first-unread-message