topic Sky Go issue. Location services turned on. in Sky Go

Sky Go issue. Location services turned on.

Mitch62 — Sat, 15 Jun 2024 20:18:16 GMT

Unable to watch sky go. Asking for location services to be turned on. It is on.

Re: Sky Go issue. Location services turned on.

63johnw — Sat, 15 Jun 2024 20:22:03 GMT

Hi @Mitch62 are you in the UK ?

Re: Sky Go issue. Location services turned on.

Mitch62 — Sat, 15 Jun 2024 20:27:46 GMT

Ireland.

Re: Sky Go issue. Location services turned on.

63johnw — Sat, 15 Jun 2024 20:30:19 GMT

Sky go only works in the UK @Mitch62 since Brexit it no longer works in EU.

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs

Re: Sky Go issue. Location services turned on.

Mitch62 — Sat, 15 Jun 2024 20:42:24 GMT

Thanks. I have watched it here since Brexit but it has been a while ago. Cheers

Re: Sky Go issue. Location services turned on.

caesarome — Sat, 15 Jun 2024 21:16:15 GMT

@63johnw @Mitch62

Sky customers in Ireland can watch Sky Go, if location services are turned on for the app then try a reboot of your phone and see if a Wifi connection will see it work.

Re: Sky Go issue. Location services turned on.

63johnw — Sat, 15 Jun 2024 21:19:23 GMT

Looks like the FAQ needs updating @caesarome ?

Re: Sky Go issue. Location services turned on.

caesarome — Sat, 15 Jun 2024 21:29:06 GMT

Unless I have missed it the FAQ looks fine to me as that is for England/Scotland/Wales based customers as those that live in Ireland do get access to Sky Go as well.

Re: Sky Go issue. Location services turned on.

Mitch62 — Sat, 15 Jun 2024 22:18:16 GMT

Thanks. Appears to work on WiFi but not 3G/4G. Cheers