topic Re: Sky Go not streaming in Sky Go

Sky Go not streaming

AndrewMc13 — Fri, 14 Jun 2024 17:05:05 GMT

As of this morning Sky Go is no longer working on my mobile or XBox. When I open a channel I just get a spinning circle.

Re: Sky Go not streaming

AndrewMc13 — Fri, 14 Jun 2024 17:06:08 GMT

I have rebooted devices and router, reinstalled the app and tried a different WiFi network but still get the same issue.

Re: Sky Go not streaming

Annie+UK — Fri, 14 Jun 2024 17:14:17 GMT

Try using a different dns (1.1.1.1 / 1.0.0.1)

Re: Sky Go not streaming

Aden85 — Fri, 14 Jun 2024 17:20:21 GMT

My sky go is also not working as of today which is annoying because we are in the process of moving and are using the Xbox to watch tv while we wait to set things up properly, third time this week it has failed, will probably be cancelling the contract if this continues

Re: Sky Go not streaming

AndrewMc13 — Fri, 14 Jun 2024 18:21:44 GMT

I tried the different DNS but still no joy

Re: Sky Go not streaming

Annie+UK — Fri, 14 Jun 2024 18:25:14 GMT

😞

Have you tried Sky Go using your mobiles data rather than your broadband?

Re: Sky Go not streaming

AndrewMc13 — Fri, 14 Jun 2024 18:38:33 GMT

Switching to data on mobile does indeed allow me to connect via Sky Go. The WiFi networks tested earlier are entirely separate but provided by the same ISP.

Re: Sky Go not streaming

Annie+UK — Fri, 14 Jun 2024 19:06:22 GMT

@AndrewMc13 wrote:

Switching to data on mobile does indeed allow me to connect via Sky Go. The WiFi networks tested earlier are entirely separate but provided by the same ISP.

Sounds like mobile data is being routed differently that broadband, at least you know the app is fine and the issue is with the Internet connection

Maybe contact your ISP with your findings so far

Re: Sky Go not streaming

AndrewMc13 — Fri, 14 Jun 2024 18:44:01 GMT

I'll try that, thanks