topic Re: Sky Go-Upgrade your subscription in Sky Go

Sky Go-Upgrade your subscription

gt197 — Wed, 12 Jun 2024 13:30:29 GMT

Probably been asked a 1000 times before, but is there a fix for the "to watch Sky Go upgrade your subscription" message?

Re: Sky Go-Upgrade your subscription

Quintus — Wed, 12 Jun 2024 14:32:14 GMT

I too have this issue, on my x2 Xbox Ones it behaves as though I do not have Whole Home / Sky Go subscription. Also, and this may be related, on my iPads & iPhone I cannot view my connected devices, it just shows a server error (with no error code). I am now also experiencing 'Sorry, something went wrong.' on both my iPhone and the iPads.
I have spoken with Sky, and they claimed there was no issues and asked me to try again in 24 hours, this did not help I still have the errors.
It does appear that there may be an issue with Sky systems not recognising the devices and therefore throwing a generic error.
Sorry, there is no solution from me, nor have I found any in the forums both here and further afield. I believe this is a technical issue that Sky needs to fix on an individual basis.

Re: Sky Go-Upgrade your subscription

caesarome — Wed, 12 Jun 2024 15:14:53 GMT

@gt197 wrote:

Probably been asked a 1000 times before, but is there a fix for the "to watch Sky Go upgrade your subscription" message?

@gt197

Are you not able to view any entertainment live channel without seeing this message ?

Re: Sky Go-Upgrade your subscription

gt197 — Sat, 15 Jun 2024 05:10:26 GMT

Nothing at all..

Re: Sky Go-Upgrade your subscription

caesarome — Sat, 15 Jun 2024 09:12:04 GMT

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services