topic Re: Device needs to be authorised in Sky Go

Device needs to be authorised

MartinaP7427 — Tue, 11 Jun 2024 14:14:24 GMT

I have an i-phone and I have uninstalled and logged out numerous times, have tried over 5G when it does work with WIFI - I don't understand why this has happened so randomly ?!

Any advice what to do ?

o ?

Re: Device needs to be authorised

caesarome — Tue, 11 Jun 2024 17:02:41 GMT

@MartinaP7427

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Device needs to be authorised

Tom-W19 — Wed, 12 Jun 2024 07:41:51 GMT

Thanks for escalating. We've sent an invite to @MartinaP7427.

Re: Device needs to be authorised

MartinaP7427 — Thu, 13 Jun 2024 09:31:38 GMT

Hi folks,

Turns out, not sure how, in mobile data options the Limit IP Address tracking had been activated and it ws that which stopped me accessing Sky and the BBC General website

Never seen that before, I was randomly looking at things, switched it off and bingo

Sorry to waste people's time 😞