topic Re: I keep getting error code 1404 when I log on to sky go on PC. in Sky Go

I keep getting error code 1404 when I log on to sky go on PC.

JoEllis — Thu, 06 Jun 2024 12:39:13 GMT

I keep getting error code 1404 on sky go on my PC. I've deleted the app, restarted and reinstalled many times and still a problem. Never had this problem in the last year. Just started now.

Re: I keep getting error code 1404 when I log on to sky go on PC.

caesarome — Thu, 06 Jun 2024 13:00:15 GMT

Do you have a TV subscription from Sky ?

If you do try signing out of the app and then back into it.

Make sure you are logged in with the correct ID/email

Re: I keep getting error code 1404 when I log on to sky go on PC.

JoEllis — Thu, 06 Jun 2024 13:09:07 GMT

Yes I do and I've tried that multiple times!

Re: I keep getting error code 1404 when I log on to sky go on PC.

caesarome — Thu, 06 Jun 2024 15:33:07 GMT

@JoEllis

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: I keep getting error code 1404 when I log on to sky go on PC.

Lisa-P1987 — Thu, 06 Jun 2024 16:05:25 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: I keep getting error code 1404 when I log on to sky go on PC.

JoEllis — Sat, 08 Jun 2024 11:07:13 GMT

Is there any update on this? I sent the issue in the chat box and still nothing.