topic Re: Code PFE 9012 in Sky Go

Code PF£ 9012

Andy25004897 — Wed, 05 Jun 2024 18:43:48 GMT

Any help to fix this problem on a Mac please?

Re: Code PF£ 9012

caesarome — Wed, 05 Jun 2024 18:55:16 GMT

Is the Sky Go app connected to your Sky Q box, if so try turning this off in the settings via the app itself.

Re: Code PFE 9012

Andy25004897 — Wed, 05 Jun 2024 19:21:36 GMT

Hi there tried that and still getting the same message

Re: Code PF£ 9012

maa1962 — Thu, 27 Jun 2024 12:30:45 GMT

Hi,

I have his issue on my Macbook as well.

Spent 45 minutes on the phone to Sky Tech Support rep yesterday and exhausted all possibilites without solving the issue.

Interesting point is that if I select a 'non live' item to watch I can see the 2 minutes of advertisments before the doughnut and the 9012 message!!!!

Can not fault the help I got but could really do with a resolution to this issue or at least an acknowledgement from SKY that there is a known issue and some pathway to its resolution has at least been commenced.

As a long standing Sky customer I woud really appreciate some meaningful feedback on this issue ot I WILL be reviewing my subscription options.

Many thanks,

CKY

PFE 9012 on MacBook Air M2

Andy25004897 — Sun, 03 Nov 2024 18:20:38 GMT

Ive treid all the deleting and restarting and upgraded the software to Sequoia 15.1 and still getting the message. Any help would be grateful please?