topic Re: Bitdefender detecting Malware and blocks Sky Go on PC in Sky Go

Bitdefender detecting Malware and blocks Sky Go on PC

PJSwaff — Fri, 31 May 2024 19:40:22 GMT

Im a bit confused as to whats going on but when I went to open Sky Go on my desktop PC tonight, Bitdefender went a bit crazy and no matter what I tried, there is no way it will let me open it.

I use Sky Go numerous times every day and never had an issue till now.

I have included screen grabs to show whats going on and was wondering if anyone else that uses Bitdefender Total Security has had the same problem.

Thanks

Re: Bitdefender detecting Malware and blocks Sky Go on PC

caesarome — Fri, 31 May 2024 20:52:05 GMT

Perhaps it is worth uninstalling it then downloading a fresh copy from the Sky website so see it it will then open.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Hamilton — Sat, 01 Jun 2024 18:49:59 GMT

My bitfender is doing exactly the same thing today, with my Sky app. So weird! I reinstalled the sky app.. And bit defender automatically deletes the app, after it downloads, sayings it's unsafe!

Re: Bitdefender detecting Malware and blocks Sky Go on PC

MotoFox994 — Sat, 01 Jun 2024 18:59:20 GMT

My Bitdefender is also detecting malware in the latest update.

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Hamilton — Sat, 01 Jun 2024 19:02:29 GMT

Great timing, just in time for the Champions league final! 😂

Re: Bitdefender detecting Malware and blocks Sky Go on PC

TimmyBGood — Sun, 02 Jun 2024 09:08:36 GMT

@PJSwaff @Hamilton @MotoFox994

It's far from unknown for AV products to occasionally misidentify legitimate software components as hostile ones: typically the vendor fixes this in the next signature update.

Re: Bitdefender detecting Malware and blocks Sky Go on PC

MotoFox994 — Sun, 02 Jun 2024 12:44:52 GMT

Well i also have the same warning linking Sky Go with Trojan software

Gen:Trojan.Heur.Hype.iB4@a8ZmfHki

https://imgur.com/a/SSf8e5B

Re: Bitdefender detecting Malware and blocks Sky Go on PC

caesarome — Sun, 02 Jun 2024 12:47:07 GMT

The apps team are the people to inform about this - apps@sky.uk

Re: Bitdefender detecting Malware and blocks Sky Go on PC

TimmyBGood — Sun, 02 Jun 2024 14:42:16 GMT

@MotoFox994 wrote:

Well i also have the same warning

Quite possibly, but when all such reports are from the same AV provider and no other such product is mentioned, that's a clue.

Re: Bitdefender detecting Malware and blocks Sky Go on PC

AncientYouth60 — Sun, 02 Jun 2024 17:05:14 GMT

my sky go app is going the same way with Bit Defender , on the phone is fine

Re: Bitdefender detecting Malware and blocks Sky Go on PC

MarkGoldsmith — Sun, 02 Jun 2024 17:32:41 GMT

@AncientYouth60 wrote:
my sky go app is going the same way with Bit Defender , on the phone is fine

Yeah thats the evidence that highly likley means its an issue on the BitDefender end and they are incorrectly detecting Sky Go as a virus. If there was some bigger issue with Sky Go we would be seeing reports of lots more anti virus software detecting it.

Re: Bitdefender detecting Malware and blocks Sky Go on PC

RoryQ92 — Tue, 04 Jun 2024 13:38:04 GMT

I've got the same issue.

A trojan is detected when I try to install SkyGo.

I've tried to talk with italian chat support and they told me that I've a virus on my pc and that I don't have to talk to them, I've to clean my pc and then install SkyGo. (Really? I think they didn't even understand what I was saying).

So I've send an email to uk app's support asking why Bitdefender is detecting a trojan inside the installer and they just replied "Turn off your antivirus, install skygo and then turn is on again".

Doesn't seem safe at all.

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Gianka — Tue, 04 Jun 2024 14:00:31 GMT

I'm in the same situation except that the BD people in chat asked me for a syslog of my PC to send... Boh...
I recently upgraded my PC to Windows 11, could this have anything to do with it?

Re: Bitdefender detecting Malware and blocks Sky Go on PC

RoryQ92 — Tue, 04 Jun 2024 14:20:43 GMT

I have windows 10 on my laptop and windows 11 on my desktop computer both with BD. I've got the same issue on both.

A friend of mine had a previous version of sky go on his laptop with BD and this morning he tried to update and it didn't work. Now the app doesn't work anymore.

skygo issue

stephenedinburgh — Tue, 04 Jun 2024 16:59:42 GMT

I am not able to open skygo as my Bitdefender flags a trojan.

Is anyone able to help?

Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: Gen:Trojan.Heur.Hype.iB4@a8ZmfHki

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Raybo7 — Tue, 04 Jun 2024 19:23:46 GMT

Bitdefender blocking my Sky Go. Reading other posts. I have tried the following and not worked !

1) turning off Bitdefender protection and installing Sky go. It installs briefly, then detected by Bitdefender and blocked again, qwont load.

2) reinstalling from Sky.com - No still blocked

3) adding sky go to Bitdefender list of exceptions to allow ! still blocked

So I think solution is with Bitdefender ??

How often do Bitdefender update ??

Welcome any other solutions

Raybo7

Re: Bitdefender detecting Malware and blocks Sky Go on PC

r+hart — Tue, 04 Jun 2024 21:30:00 GMT

I also had Bitdefender. Send them an email, still waiting for a reply. In the meantime I uninstalled Bitdefender and took another Anti virus app and low and behold SkyGo now works.😃

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Raybo7 — Wed, 05 Jun 2024 08:40:10 GMT

Hi What was other antivurus ??

Re: Bitdefender detecting Malware and blocks Sky Go on PC

Raybo7 — Wed, 05 Jun 2024 08:40:35 GMT

Antivirus App /!!

Re: Bitdefender detecting Malware and blocks Sky Go on PC

PJSwaff — Wed, 05 Jun 2024 16:43:26 GMT

Sorry for the delay replying.

It was straight after the last update. The uninstall/reinstall did work and now everything is back to normal

Bitdefender had zero issue when I reinstalled Sky Go and no issues since so fingers crossed, the mystery is resolved.

Thanks