topic Re: Sky go error 1410 in Sky Go

Re: Sky go error 1410

Albo23 — Sun, 02 Jun 2024 20:51:27 GMT

Im having an issue using the sky go app on my laptop. when i try to use the app to watch sky sports specifically im getting the error code 1401. I can watch all other channels and dont have a problem viewing this content on my phone or ipad. In typical sky fashion im struggling to get any advice or speak to someone. if you could help that would be greatly appriciated.

Re: Sky go error 1410

caesarome — Sun, 02 Jun 2024 21:32:05 GMT

If you are seeing the 1410 error then make sure you are signed in with the correct ID.

Re: Sky go error 1410

Albo23 — Tue, 04 Jun 2024 04:33:56 GMT

Hi, I'm using the same log in details that I use on my phone and iPad. They both work absolutely fine! I can view all other channels on my laptop just not sky sports.

Re: Sky go error 1410

caesarome — Tue, 04 Jun 2024 08:52:44 GMT

Would you like Sky's messaging team to contact you via here about this ?

Re: Sky go error 1410

Albo23 — Tue, 04 Jun 2024 09:02:58 GMT

Yes that would be fantastic if possible!

Re: Sky go error 1410

caesarome — Tue, 04 Jun 2024 09:20:02 GMT

@Albo23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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Re: Sky go error 1410

Lisa-P1987 — Tue, 04 Jun 2024 09:23:41 GMT

Thanks for escalating this. We’ve sent @Albo23 an invite to chat.

Re: Sky go error 1410

conno44 — Fri, 11 Apr 2025 21:39:23 GMT

Hi. I have the exact same issue as the original poster. I've deleted the app and reinstalled. I've logged out and back in and restarted my MacBook but I'm still having the same issues due where all other channels work bar my sky sports. I can view sky sports on my iPhone and iPad with no issue but not my MacBook

Re: Sky go error 1410

caesarome — Sat, 12 Apr 2025 04:47:05 GMT

@conno44

Would you like to be contacted by Sky's messaging team on here about this, as per the posts above it will be via a private message.