topic Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic in Sky Go

Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your device”

EvoVI — Tue, 27 Feb 2024 20:55:23 GMT

I have seen a few others post this with an answer given which is now an error 404 page unfortunately, a few said it worked so I have hope.

I've got over 120gb free, can download multiple items from Netflix etc on iPhone 15 Pro. I've deleted the Sky Go app, I've turned my phone on & off.. I've tried basic troubleshooting but cannot get anything downloaded without it telling me my device is full.

Would really appreciate any help as trying to get some films downloaded for a trip away.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your de...

Tom-W19 — Wed, 28 Feb 2024 10:36:49 GMT

Hi @EvoVI

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Evanbeeh — Mon, 11 Mar 2024 10:37:14 GMT

I am having the same issue. Can you please help?

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

caesarome — Mon, 11 Mar 2024 13:19:15 GMT

@Evanbeeh

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Lisa-P1987 — Mon, 11 Mar 2024 13:31:12 GMT

Thanks for escalating this. We’ve sent @Evanbeeh an invite to chat.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Weeza — Wed, 27 Mar 2024 21:52:22 GMT

I'm having the same issue! Can someone please help me??

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

caesarome — Wed, 27 Mar 2024 22:07:47 GMT

@Weeza

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Addie15 — Thu, 28 Mar 2024 08:09:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Weeza.

Sky Bubble Chat

Weeza — Fri, 29 Mar 2024 09:22:37 GMT

Hi All!
I put up on here that I'm having issues with my SkyGo app. Says I don't have enough storage when I have plenty!
Then I got an email from sky with a link to a bubble chat, to speak to a member of staff.

The guys asking me for my address and password. I'm guessing he means my online account password?
But is that legit? I've never had any company ask me for my password before.
Would appreciate any help on this!
Many thanks 🙂

Re: Sky Bubble Chat

caesarome — Fri, 29 Mar 2024 09:56:38 GMT

What you are being asked is legit and it is so that Sky know they are talking to you as the account holder.

What you are being asked for it the same information you would be if you phoned in so it is not your online password that they want but your telephone one. If you do not know what this is then let them know as they might have other way to identify you.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

SKY1992bf — Fri, 29 Mar 2024 14:02:39 GMT

@Weeza Note that it's not the password you use to login to your Sky account but the password that Sky requests when you phone them, the too are different

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Tom-W19 — Tue, 02 Apr 2024 08:10:00 GMT

Hi @Weeza

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Steve1775 — Fri, 05 Apr 2024 12:46:06 GMT

I have the same issue with the same phone. I have losds of space and all other download services work (netflix, Disney etc)

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

fuzzylogic99 — Tue, 30 Apr 2024 05:54:30 GMT

Having the same problem, can anyone provide a solution they have been given from sky please?

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Lady_H — Thu, 02 May 2024 19:47:12 GMT

Im also having the same issue. Same phone. What's the solution please?

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Davidstevan — Mon, 06 May 2024 19:22:17 GMT

I'm having the same issue. How do I fix it.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

KnightRider — Wed, 15 May 2024 14:33:29 GMT

Hi,

Did anyone get an answer that can be shared in relation to "Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your device”" as I'm having the same issue.

Thanks,

Rob.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

fuzzylogic99 — Wed, 15 May 2024 15:38:35 GMT

Hi Rob,

I haven't had any reply from anyone that can help yet, just others with the same problem.

Gary

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

GregHove — Sat, 18 May 2024 20:30:11 GMT

I'm having the same issue, have 100 GB of free space on device and can download fine from iPlayer or Netflix. This is a joke Sky, can you sort out or post the solution. I've deleted app, rebooted device, reinstalled app, same issue.

Re: Sky Go Storage Issue on iPhone for downloading offline “There isn’t enough storage on your devic

Scottb83 — Sat, 01 Jun 2024 18:58:48 GMT

Same issue when I have over 100g on my phone and iCloud - rather than private messages can any fixes be shared here please?