topic Re: Sky Go Wont Start up on Windows 11 PC in Sky Go

Sky Go Wont Start up on Windows 11 PC

asamson1 — Fri, 15 Sep 2023 14:07:49 GMT

I have been having trouble starting Sky go on my windows 11 PC for a while. It worked when I 1st installed it a few months ago, but now it just starts up , checks for updates then closes before it gets to the main menu.

I have tried a few things people have suggested like clearing chrome browser cache, removing various folders like citrix but its still not working. Anyone got a step by step guide on how to check / resolve this?

Re: Sky Go Wont Start up on Windows 11 PC

Addie15 — Sat, 16 Sep 2023 09:55:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Wont Start up on Windows 11 PC

Addie15 — Sun, 17 Sep 2023 09:50:15 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

Re: Sky Go Wont Start up on Windows 11 PC

Mickey-Padge — Sun, 17 Sep 2023 11:55:07 GMT

How was it solved? I have the same problem...

Re: Sky Go Wont Start up on Windows 11 PC

asamson1 — Sun, 17 Sep 2023 16:56:21 GMT

@Mickey-Padge I was contacted by a member of the Sky team who walked me through it. My computer had citrix workspace installed on it for work. After removing sky go and citrix workspace and reboot and reinstall of Sky go then worked perfectly. Apparently you cant have both on your machine.

Re: Sky Go Wont Start up on Windows 11 PC

Mickey-Padge — Sun, 17 Sep 2023 17:02:20 GMT

I checked, I don' have that other app.

When SkyGo starts it just does nothing. Just checks for updates and then shows the giant play button.

Re: Sky Go Wont Start up on Windows 11 PC

Conrad+Edkins — Fri, 29 Sep 2023 10:38:59 GMT

Same as you Mickey. Worked until this morning then uninstalled, now when reinstall get exactly same as you. I don't have any Citrix installed so that would seem like a bluff. Not great when Ryder Cup is on either!

Re: Sky Go Wont Start up on Windows 11 PC

Petesmit — Sun, 08 Oct 2023 13:14:40 GMT

Chat with Sky last few days new SSD and clean install of Windows 11 and it no longer works..loads downloads updates then big blue screen with white arrow like many others..this is what the operative said:

I'm really sorry you've been having issues with the Sky Go on your PC. Having checked your account and our faults page, It is something that we are aware of and support teams are investigating this issue.

I can see you have tried most things to resolve, but currently our only suggested work arounds are as followed

1: Restarting the app (this could take several attempts)

2: Closing down other applications that are currently open, then attempt to open Sky Go

3: Shutting down the device (not restart) and turning it back on, then retrying Sky Go

4: Try opening the app when connected to a different broadband connection (at work / home / mobile tethering)

If none of these options work then unfortunately we will just have to wait for a fix to be in place and currently we do not have an estimated date as to when this will be, but the resolution is being worked on.

Re: Sky Go Wont Start up on Windows 11 PC

Mickey-Padge — Sun, 08 Oct 2023 13:32:45 GMT

Well at least they are seemingly aware then. App still not working.

Re: Sky Go Wont Start up on Windows 11 PC

VWsurfbum — Sun, 07 Jan 2024 17:38:16 GMT

no citrix here either, tried all mof the above suggestions but still no luck.

Re: Sky Go Wont Start up on Windows 11 PC

kwr73 — Tue, 30 Apr 2024 17:41:23 GMT

Hi -

I do have Citirx workspace and Sky GO has been working fine until yesterday -

Only difference I can think of is I joined a connection through workspace rather than an internet site that connects to workspace for me.

Most perplexed, resetting Citrix has not fixed it and I have to use Citrix for work, it was working and now isn't very strange.

Re: Sky Go Wont Start up on Windows 11 PC

VWsurfbum — Tue, 30 Apr 2024 20:26:16 GMT

I pay a hefty fee to have Sky F1, don't watch any other channels was relying on sky go for this season working for early/late races. Come on sky, pull your finger out!

Re: Sky Go Wont Start up on Windows 11 PC

caesarome — Tue, 30 Apr 2024 20:45:21 GMT

@VWsurfbum wrote:

I pay a hefty fee to have Sky F1, don't watch any other channels was relying on sky go for this

Does the desktop app wprk for you:

https://www.skysports.com/watch

Select the channel then you should be prompted to install it.

Re: Sky Go Wont Start up on Windows 11 PC

VWsurfbum — Tue, 30 Apr 2024 20:52:45 GMT

In a word no.

Won't get past the blue square with the white triangle. It says getting updates, then nothing. I've left it for hours, but nothing ever loads.

Tried all of the above tips, no Citrix or anything.

Re: Sky Go Wont Start up on Windows 11 PC

Bendy — Sun, 26 May 2024 14:15:21 GMT

Having the same issue and have literally just switched to sky. Very disappointing. Also have Citrix but need this for work so it's not really acceptable to just say uninstall every time you want to watch something!!

Re: Sky Go Wont Start up on Windows 11 PC

Bendy — Sun, 26 May 2024 14:20:58 GMT

I've managed to get to get that working via a long winded to and fro from the app to the website.

That appears to be the sky sports app from 2020. The sky go app still isn't working.

Re: Sky Go Wont Start up on Windows 11 PC

Perag — Sun, 24 Nov 2024 22:03:43 GMT

I've got the same issue as above. Just swapped laptops from surface pro 6 to a surface pro 11. Everything worked well (slow) on the old laptop, but same issue as described in this thread on the new machine. Guess I'm not watching NFL as planned today. Sort it out sky!

Re: Sky Go Wont Start up on Windows 11 PC

Degetal — Sat, 30 Nov 2024 20:48:10 GMT

This is very poor on the part of SKY. They are taking our money and not providing a service.

Same issue as previously mentioned, large blue screen - loading updates- then nothing.COME ON SKY GET IT SORTED

Re: Sky Go Wont Start up on Windows 11 PC

Terry+Gib — Sun, 30 Mar 2025 20:45:12 GMT

Hi,

I get the Blue screen with the large arrow of promise.....then nothing as it goes off !

Trying to view SkyGo from my laptop, windows 11 ....worked no problem for a year+ , then 2 days ago, I got error code 'blah blah bah'

Tried a few times, the same thing happened.

So, uninstalled, reinstalled from Sky web page,,,,then the same thing...loading then the screen goes off.(4 times).

Really frustrated,

( I've read a few forum lnks, same problem, though no apparent answer).

Please help , anyone!

Re: Sky Go Wont Start up on Windows 11 PC

Coffeegirl — Wed, 02 Apr 2025 03:28:32 GMT

I have exactly the same problem. Sky app worked fine for years and then suddenly it wouldn't load and gave an error code. So I've uninstalled and reinstalled closed down and rebooted loads of times as instructed. All the app does now is it tries to start up, shows the blue square with white triangle, then it disappears. Then nothing. I don't have citrix on my laptop so it can't be that. I'm at my wits end honestly. Please help us Sky!