topic Re: Sky go in Sky Go

Sky go

AaronOX — Sat, 18 May 2024 11:15:46 GMT

Please I need help to watch F1 on my mobile.

Many thanks

Aaron

Re: Sky go

SKY1992bf — Sat, 18 May 2024 11:21:53 GMT

@AaronOX What's happening when you try? Error messages?

Re: Sky go

AaronOX — Sat, 18 May 2024 11:33:36 GMT

@SKY1992bf To watch this content, please upgrade your subscription. However I have already the subscription, it is looking like I have two different ID numbers and I log in in the one that only has the broadband but not the stream tv

Re: Sky go

caesarome — Sat, 18 May 2024 12:22:54 GMT

You need to be loged in with the ID that has your Sky Stream on it.

Re: Sky go

AaronOX — Sat, 18 May 2024 12:35:38 GMT

@caesarome unfortunately I can’t do it because my sign in just link with the other account is there any other way to log in?

Re: Sky go

caesarome — Sat, 18 May 2024 12:40:49 GMT

@AaronOX

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky go

Tom-W19 — Sat, 18 May 2024 12:45:36 GMT

Thanks for escalating. We've sent an invite to @AaronOX.

Re: Sky go

Lisa-P1987 — Mon, 20 May 2024 14:50:51 GMT

We are still looking to help you @AaronOX . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky go

AaronOX — Tue, 21 May 2024 04:22:12 GMT

@Lisa-P1987 Please, i would like to watch Sky Go

Thank you so much

Aaron

Re: Sky go

Mr+Flibbles+86 — Tue, 21 May 2024 07:23:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go

Mr+Flibbles+86 — Thu, 23 May 2024 07:25:21 GMT

We are still looking to help you @AaronOX . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky go

AaronOX — Sat, 08 Jun 2024 15:52:54 GMT

@Mr+Flibbles+86 nothing has changed still cannot watch sky sports on my laptop

Re: Sky go

caesarome — Sat, 08 Jun 2024 16:12:56 GMT

@AaronOX

What was the result of the chat you had with the messaging team ?

Re: Sky go

AaronOX — Sat, 08 Jun 2024 19:05:04 GMT

@caesarome nothing happened