topic Re: SkyGo App not working in Sky Go

SkyGo App not working

Kie2 — Thu, 09 May 2024 17:07:54 GMT

Hi, my sky go app will open ok on my MacBook and iPhone, but it won't play anything; live tv or selecting films etc.

error code: 0000

I have closed it down and reopened and updated the app too, still the same issue

can you advise please

Re: SkyGo App not working

caesarome — Thu, 09 May 2024 18:25:13 GMT

Try uninstalling the app on both devices, then reboot before installing it again.

On the Mac try this:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: SkyGo App not working

Kie2 — Thu, 09 May 2024 18:29:15 GMT

Thank you for the advice, much appreciated

Re: SkyGo App not working

Tyler0394 — Sat, 11 May 2024 12:15:28 GMT

Hi there, ever since this new windows update sky go error code 0000 appears...

I have uninstalled, deleted cookies and re-installed direct from website to no avail!

Please help,

Mr T on Windows PC

Re: SkyGo App not working

Chloe-W22 — Mon, 13 May 2024 13:25:06 GMT

Hi both @Kie2 @Tyler0394

We released a new version of the app on Friday and want to check if you cannot access Sky Go because of this new version.

Could you please go to your Settings > Updates and tell me what version of the app you're on? The new release is 24.1.
To get you back up and working, please go to the website and download Sky Go directly from here: https://www.sky.com/watch/sky-go/all - This will move you back to a previous version of the app whilst we work out the kinks.

Please let me know your version number and if this new link gets the app back up and running for you 🙂

Re: SkyGo App not working

dcmorgan — Thu, 04 Jul 2024 11:51:10 GMT

I have tried to launch the Sky GO app onm my apple macbook air - OS Sonoma 14.6 but the app constantly crashes and i can't install a new version of Sky GO.

How do I fix this please?

Re: SkyGo App not working

christos56 — Tue, 30 Jul 2024 21:20:30 GMT

Hi I have try several times to download the Sky go app but doesnt working.Its crashes every time after the app try to open.I have try as you said to go back to the old version and I have use your link you said but not any different!!!! comes up version 24.1.3-2 I m getting error ''Sky go quit unexpected. What is going on ....

Re: SkyGo App not working

sweetheart4321 — Sun, 24 Nov 2024 16:56:22 GMT

i just want to let you all know that might be having problems with sky go,for a few months recently i couldnt get sky go on my windows 10 desktop compter,well the other day i had a big problem getting into windows ,i had a friend round who was round mine for a few hours,but still couldnt get it,so she said the only way out of this was to take it back to factory settings,which she did,then i downloaded sky go again ,and got it to work ,so i think what may have happened before,when my windows 10 upgraded to another version,it wasnt compatible for sky go,i mean in the future it might automatically upgrade again which then id probably lose sky go again,but its working now.