topic Re: Device PIN in Sky Go

Device PIN

jim8sky — Thu, 09 May 2024 11:35:14 GMT

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

Re: Device PIN

oldfella — Thu, 09 May 2024 11:39:15 GMT

@jim8sky wrote:

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

Hi @jim8sky

Your Sky Q pin is usually the last 4 dits of your viewing card if you haven't changed it.

Your viewing card number is shown in the Home menu - Settings - System info

Re: Device PIN

nigea99 — Thu, 09 May 2024 11:51:56 GMT

@jim8sky wrote:

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

hi @jim8sky

I think the SKY go PIN is different to the box PIN

When I try watching GOT on SKY Go I get presented with the same prompt for a Device PIN & get an option to reset it (which needed a sign in to my online SKY account to do)

Re: Device PIN

jim8sky — Thu, 09 May 2024 11:56:27 GMT

Thanks for the reply but that is the box/TV pin (which has been changed) not the device pin.

Problem now solved as I could set it up from the device I was watching on. Lot of trouble to go through in the early hours of the morning 😀

Re: Device PIN

caesarome — Thu, 09 May 2024 12:04:57 GMT

@jim8sky

If it is not connected to a Sky Q box then the Sky Go pin can be reset here:

https://www.sky.com/manage/tv/manage-devices/change-pin

Re: Device PIN

nigea99 — Thu, 09 May 2024 12:11:27 GMT

@jim8sky wrote:

Thanks for the reply but that is the box/TV pin (which has been changed) not the device pin.

Problem now solved as I could set it up from the device I was watching on. Lot of trouble to go through in the early hours of the morning 😀

Just to clarify I was referring to changing whilst watching on SKY Go on the device (in my case an Android Tablet)

Re: Device PIN

jim8sky — Thu, 09 May 2024 12:41:26 GMT

@caesarome

Thanks.

Going to my account I could not find that page.

Just tried again and no tabs take me to that page

Just shows how poor the help on the sky website can be.

The only place it would take me too was the full instructions but as said the tab is not on my skyQ box.

Re: Device PIN

caesarome — Thu, 09 May 2024 12:50:03 GMT

When signed into that link I posted it should take you right to it @jim8sky as it does for me.

Another way to access it is via this link:

https://www.sky.com/myaccount/tv/

Select Sky Go Devices > Change my Parental Control Pin.

Re: Device PIN

elkay62 — Thu, 24 Oct 2024 20:10:30 GMT

The first link provided didn't work for me either, it returned Server Error. As did the link provided by Sky Help. And the link on the device itself,

Thankfully the last link provided here helped me, though that page is itself confusing - I selected my device and couldn't understand why there was no device PIN option. It was only afterwards when I scrolled to the bottom of the page that I found the link for parental controls.

It's a real shame that there Sky themselves don't read the forum and respond to the issues that people raise, in this case links that don't work, and unhelpful instructions in help.

Re: Device PIN

Pete+Garrett — Sun, 17 Nov 2024 13:24:12 GMT

The page to change pin seems to only be for the TV. When back on sky go it says the pin is wrong and I can't find a way to reset it

Re: Device PIN

elkay62 — Sun, 17 Nov 2024 13:31:44 GMT

See my post just before yours - you need to go to the bottom of the page, and click on "Manage Parental Controls". You'll find the option to edit device pin there.

Re: Device PIN

caesarome — Sun, 17 Nov 2024 13:38:05 GMT

@Pete+Garrett

That link is out of date now so if the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:

https://www.sky.com/productsettings/tv/parental-controls

Re: Device PIN

Pete+Garrett — Sun, 17 Nov 2024 13:38:23 GMT

Oh perfect, thank you. Didn't read far enough down

Re: Device PIN

elkay62 — Sun, 17 Nov 2024 13:41:10 GMT

Yep, Sky's help is atrocious, and if they bothered to read this forum they would realise that.

Re: Device PIN

CM32 — Sun, 20 Jul 2025 19:53:16 GMT

can you say how you managed to change the pin on the device? I still can't find any device pin to change. and none of the pins i have work.

Re: Device PIN

caesarome — Sun, 20 Jul 2025 20:54:12 GMT

@CM32

Scroll down the page here to change your Sky Go pin:

https://www.sky.com/productsettings/tv/parental-controls